QA, German, English

🔥 0 minutes ago

🇧🇬 Bulgaria – Remote

⏰ Full Time

🟢 Junior

🔧 QA Engineer (Quality Assurance)

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Evaluate and document customer transactions to ensure accurate and consistent information is provided to customers • Evaluate transactions to ensure required processes and guidelines are followed • Support delivery of high levels of customer experience and employee engagement • Drive KPI performance at or above critical goals • Complete all assigned transaction evaluations • Attend assigned internal and external calibration sessions • Oversee and manage performance and service quality to guarantee customer satisfaction • Strengthen relationships • Establish and maintain communication with clients and/or team members

🎯 Requirements

• C1 in German • English at a B2 level or higher • Experience in an international voice process • Six months experience in process transformation • QA experience in auditing, coaching, performance management, and reporting will be considered an advantage • Experience and knowledge in Banking and finance will be preferred • Ability to work in MS Office • Ability to work in a fast-paced environment • Pro-active ability in developing trust and professional rapport with employees and team members • Ability to work as a team-player • Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements • Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner

🏖️ Benefits

• Long-term job security with permanent contract • Additional health insurance and life insurance • Food vouchers • Regular shifts, Mon-Fri (9:00 to 18:00) • Competitive salary + extra bonuses • World-class on-the-job training • Multisport card partially covered by the company • International market leader environment • Internal promotions and professional development • Team building and social activities • Volunteer participation • Charity events