Sutherland
10,000+ employees
Founded 1986
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
💰 $300M Secondary Market on 2014-10
B2B • Artificial Intelligence • SaaS
Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.
Technical Customer Advisor – Payments & POS, German & English
🔥 0 minutes ago
🗣️🇩🇪 German Required
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Sutherland
10,000+ employees
Founded 1986
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
💰 $300M Secondary Market on 2014-10
B2B • Artificial Intelligence • SaaS
Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.
📋 Description
• Handle calls, emails and tickets in accordance with agreed SLAs • Provide phone and written support for card payment terminals and ATMs • Assist with installations, terminal replacements and activations • Analyze and resolve technical and commercial inquiries (e.g., troubleshooting, error codes, connectivity issues) • Escalate complex cases and document thoroughly in the ticketing system • Support portal access and perform selected back-office tasks
🎯 Requirements
• Excellent German skills (C1) and English proficiency at B1 level • Interest in technical topics and a structured working style • Customer- and solution-oriented mindset and resilience • Confident handling of telephone, email and ticketing systems is an advantage • Experience in customer service, ideally in payments or POS environments • Basic knowledge of Microsoft Excel and ticketing systems
🏖️ Benefits
• Competitive salary with a performance-based bonus system • Permanent employment contract • 21 days of paid annual leave • Additional health and life insurance • Monthly meal vouchers • Paid training and diverse development opportunities • Home office equipment fully provided by Sutherland
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