Technical Support Engineer

🔥 12 hours ago

🇪🇬 Egypt – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Provide technical support to customers, resellers, and partners • Diagnose and resolve complex software, server, networking, and configuration issues • Perform root cause analysis and provide best-practice guidance • Manage support cases from initial diagnosis through resolution • Track, escalate, and resolve issues within SLA targets • Host remote troubleshooting sessions with customers • Partner with internal engineering teams on escalated issues • Create and maintain Knowledge Base articles and technical documentation • Participate in a 24/7 on-call rotation as assigned

🎯 Requirements

• At least 1 year of Linux experience in a technical support or help desk environment • Knowledge of Linux and/or Windows Server management • Understanding of TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, MySQL, Exchange, and email systems • Ability to troubleshoot software applications and complex distributed environments • Strong problem-solving, analytical, and root cause analysis skills • Experience using WebEx or similar remote troubleshooting tools • Strong written and verbal communication skills • Ability to work evening and weekend shifts • Authorized to work in the United States • Minimum internet speeds of 50 Mbps download / 10 Mbps upload • A reliable hard-wired internet connection • A quiet, secure, distraction-free workspace • Wireless and satellite internet connections are not compatible with the systems

🏖️ Benefits

• Medical, dental, and vision benefits • EAP and health and wellness programs • Generous PTO • Global Flexible Vacation Policy • Sutherland will provide equipment