Technical Client Services Manager

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December 9, 2024

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Swaarm

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Advertising • SaaS

Swaarm is a premium tracking platform designed to simplify, automate, and optimize performance marketing. The company offers solutions like Swaarm Perform and Swaarm MMP to help businesses monitor tracking and revenue numbers in real-time, automate campaign management, and prevent fraud. Swaarm's platform provides extensive reporting, automation tools, and real-time fraud prevention that empowers marketers to manage large volumes of events efficiently. With a focus on affordability, flexibility, and reliability, Swaarm caters to developers, marketers, and various business models, ensuring seamless data migration and integration with internal tools. The company prides itself on its responsive customer support and ongoing innovation to meet client needs.

11 - 50 employees

☁️ SaaS

💰 Seed Round on 2022-07

📋 Description

• The primary point of contact for any client concerns • Maintain a positive relationship with clients by monitoring, moderating, and contributing to conversations with clients across all channels • Understand the Swaarm platform end to end • Identify client issues by collecting and relaying filtered out client feedback and insights to internal teams • Communicate product changes, updates, features, etc to the clients via available channels • Ensure quality and timeliness of all client-related issues, tickets, and tasks to make the customers' experience consistent and seamless • Create and maintain Swaarm's knowledge base • Ensure quality, timely onboarding of clients to the Swaarm platform ensuring a fully engaged, positive, and valuable experience • Collaborate with the product team on new features based on client feedback

🎯 Requirements

• University or Bachelor’s degree in Computer Science • 2+ years’ experience customer-facing roles • A good understanding of ad tech is a plus • The ability to work with large amounts of data in Excel or having basic SQL skills is a plus • Fluent in English, any additional language is a plus • Proven ability to handle stressful situations, prioritize tasks and meet tight deadlines • Excellent communication skills • Strong interpersonal skills (high motivation, driven to exceed goals, constantly willing to learn and improve)

🏖️ Benefits

• Join a young, innovative and international team of ad tech experts • Enjoy a personalized onboarding schedule • Take advantage of our flexible work-from-home policy and work remotely • Benefit from a tailored career development path and grow with the company • Make an impact and shape the future of Swaarm with your ideas and input • Enjoy half a day off on your Birthday and Christmas on us • Take part in fun online team activities