Swap
201 - 500 employees
Founded 2022
🛍️ eCommerce
☁️ SaaS
🤖 Artificial Intelligence
eCommerce • SaaS • Artificial Intelligence
Swap is an AI-powered commerce platform that replaces static websites with an "agentic storefront" — an AI-led, conversational shopping experience that guides customers from discovery through virtual try-on to checkout. The company also provides back-office commerce operations tools for global brands, including cross-border pricing, tax and duty calculation, returns automation, inventory demand signals, and Shopify/API integrations to streamline fulfillment and compliance. Swap is positioned to help e-commerce and retail brands increase conversions, reduce returns, and simplify international operations.
Carrier Manager – Europe
🕒 April 29
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Swap
201 - 500 employees
Founded 2022
🛍️ eCommerce
☁️ SaaS
🤖 Artificial Intelligence
eCommerce • SaaS • Artificial Intelligence
Swap is an AI-powered commerce platform that replaces static websites with an "agentic storefront" — an AI-led, conversational shopping experience that guides customers from discovery through virtual try-on to checkout. The company also provides back-office commerce operations tools for global brands, including cross-border pricing, tax and duty calculation, returns automation, inventory demand signals, and Shopify/API integrations to streamline fulfillment and compliance. Swap is positioned to help e-commerce and retail brands increase conversions, reduce returns, and simplify international operations.
📋 Description
• Own strategic and operational carrier relationships across the European portfolio • Lead service and commercial reviews with key carriers • Manage carrier-side escalations and drive corrective action • Assess lane performance and recommend routing improvements • Support Sales and Account Management on European carrier and lane questions • Provide internal guidance on carrier capability and service fit • Maintain structured reporting on carrier health, cost trends, and exception patterns • Work closely with Operations, Product, Finance, and leadership on carrier-linked decisions
🎯 Requirements
• 6–10 years in parcel, logistics, or carrier-management environments • Strong experience with UK/EU parcel networks • Direct exposure to performance management, carrier review, and escalation handling • Able to combine operational judgement with commercial credibility
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