Customer Support Specialist

🔥 0 minutes ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Swapcard

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 Venture Round on 2018-06

Consulting • Marketing • Logistics

Swapcard is a platform designed to enhance the engagement and networking experiences at events such as trade shows, exhibitions, and conferences. The platform offers various features including event registration, on-site check-in and badge printing, a mobile event app, and AI-driven personalized recommendations to maximize exhibitor ROI and attendee engagement. Swapcard is particularly useful for managing B2B conferences and hybrid or virtual events, and it provides tools for lead generation, engagement, and data-driven insights for both exhibitors and attendees.

📋 Description

• Support all users of the platform before, during, and after their event • Run regular webinars for event organizers and exhibitors • Help the event team create content for attendees, exhibitors and organizers • Provide online and/or onsite support for events throughout their duration • Support clients by traveling to events depending on business needs, with advance notice • Participate in a customer support interview process including screening, remote skills exercise, manager review, leadership review, reference check, and offer

🎯 Requirements

• Prior experience in customer service, support or project management • Experience and/or interest in tech and events • Excellent interpersonal skills • Ability to collaborate and work autonomously • Service-oriented and empathetic toward clients • Startup mindset; ready to learn, adapt and initiate quickly • Passionate, proactive, and involved • Optimistic and calm under pressure • Available to work on weekends • Flexible with working shifts

🏖️ Benefits

• Remote-first policy with headquarters in Paris • Career growth opportunities • Generous Paid Time Off • Remote perks • In-person social gatherings • 100% of your health insurance contribution paid by Swapcard • Work-from-home budget for equipment • Co-working space budget • Learning budget • Mental health care initiatives • Travel expenses covered for business travel to events

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