Customer Experience Specialist – Professional II

Job not on LinkedIn

🔥 7 minutes ago

🌐 Malaysia, Australia – Remote

🇲🇾 Malaysia – Remote 🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zebra Zebra

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2024

💳 Fintech

🤖 Artificial Intelligence

💸 Finance

Fintech • Artificial Intelligence • Finance

Zebra Zebra is an AI-driven fintech company that builds intelligent trading tools and automated trading bots to help investors make smarter decisions, reduce risk, and protect capital in the stock market. Their products aim to empower both beginner and experienced traders with advanced technology that simplifies investing and minimizes financial losses.

📋 Description

• Resolve customer problems via telephone, email, or chat using technical product knowledge and interpersonal skills • Troubleshoot problems involving applications, products, and vendors • Identify, document, and escalate customer issues • Communicate technical solutions through multiple channels • Document customer interactions in real time and potentially author content for review • Solve problems using knowledge of product functions, features, and customer environments • Analyze and correct product issues and malfunctions • Manage a full range of moderate-scope problems and modify existing procedures and processes as needed • Manage multiple tickets involving technical problems • Collaborate with technicians and supervisors to solve complex problems • Explain technical issues clearly to management and customers

🎯 Requirements

• Preferred education: High School or equivalent vocational qualification / experience • Preferred work experience: 1–2 years • Intermediate-level skills in Microsoft business applications, including Word, Excel, and Outlook • Customer service orientation • Solid professional work behaviors, including attendance, teamwork, and time management • Strong communication skills, including listening, providing clear and concise information, and using proper language and grammar • Full knowledge of job-related knowledge and procedures

🏖️ Benefits

• Hybrid work • Adaptable hours • Summer Flex Fridays • Focus Fridays • Annual companywide well-being day