Admin, Customer Service Executive – Bilingual: CN, EN

🕒 September 29

🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 30%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 47 days.
• Jobs at this company usually fill in 110 days.
• 22 open roles for a team of 43.
• No salary listed.

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FastLane Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🤝 B2B

💳 Fintech

Accounting • B2B • Fintech

FastLane Group is a leading provider of professional corporate services, accounting, and company incorporation solutions that support local businesses in expanding to the global market. With a strong belief in collaboration and tailored guidance, FastLane empowers its clients through integrated accounting services, HR administration, tax compliance, and work visa support. The company operates in multiple regions, leveraging its extensive network and in-market experience to help businesses navigate international markets efficiently and effectively.

📋 Description

• Manage and coordinate clients' Singapore PR and Citizenship applications • Communicate with clients to collect, verify, and organize supporting documents • Provide guidance on documentation requirements and application procedures • Keep up to date with relevant Singapore immigration policies and regulations • Draft personalized cover letters based on clients' backgrounds and circumstances • Ensure applications and supporting documents are accurate, complete, and compliant • Provide customer service from onboarding through post-submission support • Respond to client inquiries and coordinate follow-up actions • Maintain accurate digital records, application trackers, and client information • Support ad hoc administrative duties and management-assigned projects

🎯 Requirements

• Minimum Diploma in Hospitality, Mass Communication, Logistics, Business Administration, or a related field • Minimum 3 years of experience in customer service, administration, or another client-facing role • Strong proficiency in both spoken and written Mandarin and English • Strong communication and interpersonal skills with a customer-focused mindset • Strong attention to detail and ability to manage a high volume of documentation accurately and efficiently • Well-organized with good time management skills and ability to prioritize multiple tasks in a fast-paced environment • Comfortable working independently in a fully remote environment

🏖️ Benefits

• Fully Remote (Work From Home) • Quarterly Performance Bonus • Medical Claims • Birthday Allowance • Career Growth and Development Opportunities • Follows Singapore public holidays

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