Solutions Engineer

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November 11

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SwiftConnect

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API • B2B • SaaS

SwiftConnect is a developer of Street-to-Seat™ technology that innovates physical access control with real-time credentials and permissions management. Utilizing a software-first approach, SwiftConnect provides a unified platform that integrates with existing access control systems, allowing for mobile access through devices like the Apple Wallet. Their solutions cater to hybrid and flexible working environments, enabling seamless space management across multiple properties while ensuring programmatic and automated access control for enterprises and real estate owners.

51 - 200 employees

Founded 2020

🔌 API

🤝 B2B

☁️ SaaS

📋 Description

• Collaborate with sales representatives to identify customer needs and provide technical guidance and solutions throughout the sales process & as required post-sale. • Act as a trusted advisor to customers by understanding their goals and aligning SwiftConnect solutions to meet those needs and deliver measurable value. • Partner with product and engineering teams to provide customer feedback and influence the product roadmap. • Support handover to the customer experience team post-sale, ensuring a seamless transition and continuity of understanding & context. • Support the response to RFPs and RFIs with accurate, technical and customer-focused input. • Represent SwiftConnect as a thought leader in industry forums, conferences and other public settings - delivering clear & engaging presentations. • Educate and empower commercial teams by providing training and resources to deepen technical and domain knowledge across the organization. • Create compelling case studies and solution briefs that showcase customer success stories and use cases, supporting both up-sell and marketing efforts.

🎯 Requirements

• Strong knowledge of enterprise IT architecture and system integrations as they relate to physical security and identity management. • An understanding of workflow automation platforms and how they can integrate with access control to enhance operational efficiency and policy enforcement. • Experience working with the various ‘Wallet’ platforms, including Apple, Google & Samsung, particularly as it pertains to the building access & smart office use cases. • 5+ years of hands-on experience working with leading access control software platforms such as C-Cure, Lenel, and Genetec in complex enterprise environments. • A solid understanding of credential technologies (e.g., HID, LEGIC, Wavelynx) and card formats. • Familiarity with access control hardware, including controllers, readers, and related edge devices. • Existing relationships with key vendors and stakeholders in the access control and physical security ecosystem. • Exposure to commercial or sales processes, with a comfort level supporting go-to-market teams during technical sales engagements. • Experience working within or alongside SaaS-based teams, product teams, with an appreciation for agile development, customer feedback loops, and iterative solution design. • Confidence and experience speaking in public forums, industry panels, or customer-facing presentations. • An entrepreneurial, solution-oriented mindset, driven by customer outcomes and product innovation. • A balance of strategic thinking and hands-on execution, well-suited to the pace and ambiguity of a high-growth startup. • A global perspective with the ability to collaborate across cultures, time zones, and organizational structures. • Willingness to travel occasionally (up to 20%) for customer meetings, site visits, and industry events.

🏖️ Benefits

• Join a CRE-Tech pioneer shaping the future of connected access • Work with innovative technology trusted by industry leaders • Play a crucial role within the commercial team and enjoy high visibility and direct impact across a range of major enterprises and commercial real estate landlords • Help scale a world-class go-to-market organization from the ground up • Be part of a mission-driven team that values creativity, collaboration, and grit • Receive a competitive salary and benefits package to recognize your contributions • Grow with a company that’s transforming how people access spaces where they work and thrive