SWITCH
B2B ⢠Finance ⢠Education
SWITCH is a dynamic company dedicated to empowering startup founders, investors, and workplace communities through innovative programs and investments. They offer bi-weekly pitching sessions for founders seeking capital, and run a 12-week accelerator program for early-stage startups. SWITCH supports investors with angel investing courses and a venture capital fund. They focus on building inclusive and empathetic workplaces, with programs fostering allyship and career advancement, particularly for women. SWITCH aims to upgrade the investment landscape, enhancing access to growth capital and supporting next-generation funders.
Shopify Theme Support Specialist
Job not on LinkedIn
May 20
SWITCH
B2B ⢠Finance ⢠Education
SWITCH is a dynamic company dedicated to empowering startup founders, investors, and workplace communities through innovative programs and investments. They offer bi-weekly pitching sessions for founders seeking capital, and run a 12-week accelerator program for early-stage startups. SWITCH supports investors with angel investing courses and a venture capital fund. They focus on building inclusive and empathetic workplaces, with programs fostering allyship and career advancement, particularly for women. SWITCH aims to upgrade the investment landscape, enhancing access to growth capital and supporting next-generation funders.
đ Description
⢠Switch Themes creates premium, exclusive themes for Shopify's official theme store. ⢠Our designs empower merchants to build beautiful, high-converting online stores. ⢠We're seeking a Shopify Theme Support Specialist to join our team on a casual basis (10-20 hours weekly). ⢠This fully remote position requires availability from 6:00 AM to 3:00 PM UTC+0 daily. ⢠Your day-to-day work will centre around helping merchants successfully implement and utilise our themes. ⢠Working through our email ticket system, you'll address queries on a first-come, first-served basis. ⢠Focus on theme setup, configuration challenges, and troubleshooting functionality issues. ⢠Frequently resolve conflicts between our themes and third-party apps. ⢠Guide merchants through proper theme settings and best practices. ⢠A typical day involves diagnosing why certain features aren't working as expected. ⢠Explain how to configure theme settings for optimal results properly. ⢠Share knowledge that helps merchants get the most from their online stores.
đŻ Requirements
⢠Provide exceptional support to merchants via email, helping them maximise the potential of our themes ⢠Document customer questions, feature requests, and bug reports with attention to detail ⢠Develop expert knowledge of our theme offerings to recommend optimal solutions ⢠Create and maintain helpful documentation in our Help Scout knowledge base ⢠Assist merchants with HTML/CSS customisations to achieve their design goals ⢠Work and communicate with our support lead and technical support team to manage our ticket queue ⢠Experience working with the Shopify platform and ecosystem ⢠Strong HTML/CSS knowledge and basic JavaScript understanding ⢠Excellent written communication with a warm, helpful, and solution-oriented approach ⢠High level of English fluency (written and spoken) ⢠Self-motivated with strong problem-solving abilities ⢠Experience developing for Shopify themes or liquid templating ⢠Advanced front-end development skills (HTML, CSS, and JavaScript) ⢠Previous customer support experience ⢠Familiarity with e-commerce best practices
đď¸ Benefits
⢠Work with a respected leader in Shopify theme development ⢠Flexible remote work environment ⢠Join our small, collaborative team where your contributions matter ⢠Expand your technical skills with exposure to cutting-edge e-commerce development
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