SWK Technologies, Inc.
201 - 500 employees
Founded 1987
🤝 B2B
💸 Finance
☁️ SaaS
💰 $1M Venture Round on 2014-06
B2B • Finance • SaaS
SWK Technologies, Inc. is a technology solutions provider specializing in accounting and ERP software, cloud hosting, and managed IT services. They focus on delivering integrated business management solutions tailored for various industries, including construction, distribution, healthcare, and nonprofit organizations. As a partner with leading software providers like Acumatica and Sage, SWK aims to empower businesses with modern financial systems and secure IT infrastructures, enabling their clients to optimize operations and achieve greater efficiency.
Service Coordinator
🔥 6 minutes ago
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SWK Technologies, Inc.
201 - 500 employees
Founded 1987
🤝 B2B
💸 Finance
☁️ SaaS
💰 $1M Venture Round on 2014-06
B2B • Finance • SaaS
SWK Technologies, Inc. is a technology solutions provider specializing in accounting and ERP software, cloud hosting, and managed IT services. They focus on delivering integrated business management solutions tailored for various industries, including construction, distribution, healthcare, and nonprofit organizations. As a partner with leading software providers like Acumatica and Sage, SWK aims to empower businesses with modern financial systems and secure IT infrastructures, enabling their clients to optimize operations and achieve greater efficiency.
📋 Description
• Act as a liaison between clients, technicians, and management to coordinate service tickets. • Determine type of service to be performed. • Schedule tickets according to urgency. • Maintain strong client relationships and efficient operations. • Support a dynamic team in a fast-paced environment.
🎯 Requirements
• 1-3 years of experience in service coordination, customer service, or a related role. • Experience within an MSP or IT services environment. • Experience with ConnectWise, Autotask, ServiceNow, Zendesk, Salesforce, HubSpot, or comparable ticketing or CRM platforms. • Experience handling client communication on open tickets. • Experience triaging ticket urgency with technical teams. • Experience keeping leadership updated on service issues. • Experience answering calls and serving as the first point of contact for clients.
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