Tier I MSP Engineer

🕒 Yesterday

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Logo of SWK Technologies, Inc.

SWK Technologies, Inc.

201 - 500 employees

Founded 1987

🤝 B2B

💸 Finance

☁️ SaaS

💰 $1M Venture Round on 2014-06

B2B • Finance • SaaS

SWK Technologies, Inc. is a technology solutions provider specializing in accounting and ERP software, cloud hosting, and managed IT services. They focus on delivering integrated business management solutions tailored for various industries, including construction, distribution, healthcare, and nonprofit organizations. As a partner with leading software providers like Acumatica and Sage, SWK aims to empower businesses with modern financial systems and secure IT infrastructures, enabling their clients to optimize operations and achieve greater efficiency.

📋 Description

• Troubleshooting hardware and software issues • Performing installations and upgrades • Assisting clients with technical queries • Delivering top-tier technical support and solutions • Ensuring customer satisfaction and fostering client relationships

🎯 Requirements

• Previous experience in IT • Previous Call center experience required • Managed Service provider experience preferred • Ability to build rapport with clients • Strong troubleshooting and critical thinking skills • Positive and professional demeanor

🏖️ Benefits

• Medical, Dental and Vision insurance • 401k Retirement Plan • Paid Time Off

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