Care Coordinator

🔥 4 minutes ago

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Sword Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Sword Health is a digital health company that combines artificial intelligence with clinical expertise to provide world-class care for muscle, joint, and pelvic health conditions. By offering digital physical therapy and AI-driven care, Sword helps individuals recover from physical ailments from the comfort of their own home, avoiding surgeries and reducing the need for medications. The company provides employers, health plans, and individuals with personalized treatment plans that are cost-effective and have proven outcomes in pain reduction and improved productivity. Sword Health is dedicated to expanding access to high-quality care and ensuring health equity across global communities.

📋 Description

• You are passionate about digital innovations in the medical field and want to be part of the movement making patient care more modern and accessible; • You will directly contact new users suffering from back pain and empathetically guide them from the very first step of their digital therapy; • You will securely guide users through the app's features and ensure they can use the digital therapy smoothly; • With a strong service mindset, you will stand by patients day after day, explaining the next steps of their treatment and addressing their fears or concerns; • Thanks to your tech-affinity, you can resolve technical issues directly yourself or forward them to our development team in a structured manner; • You will communicate confidently with doctors and health insurance companies to independently clarify billing topics and organizational matters; • You work in a highly structured manner and seamlessly and conscientiously document all user interactions; • You will create regular reports and share key insights as well as updates with the rest of the team; • You are eager to get involved in various projects and work closely with other teams; • You keep a cool head and always maintain your professionalism, even in eventful or stressful situations; • You are interested in new developments in the healthcare market and love to stay up-to-date.

🎯 Requirements

• Apprenticeship or a degree in the healthcare sector (e.g., physiotherapy, healthcare management, medical assistants, etc.); • At least 2 years of professional experience in customer service; • Availability to work full-time; • Excellent communication and interpersonal skills; • Strong analytical and problem-solving skills; • Ability to work both independently and as part of a team; • Good understanding of technology and the ability to learn the benefits of a digital therapy; • Experience with ticketing software for documenting and tracking user activity (e.g., Zammad or HubSpot); • Excellent written and spoken German skills (C2 level); • Advanced English skills (B2/C1 level).

🏖️ Benefits

• Health, dental and vision insurance • Meal allowance • Equity shares • Remote work allowance • Flexible working hours • Work from home • Discretionary vacation • Snacks and beverages