Sword Health
Healthcare Insurance • Artificial Intelligence • Wellness
Sword Health is a digital health company that combines artificial intelligence with clinical expertise to provide world-class care for muscle, joint, and pelvic health conditions. By offering digital physical therapy and AI-driven care, Sword helps individuals recover from physical ailments from the comfort of their own home, avoiding surgeries and reducing the need for medications. The company provides employers, health plans, and individuals with personalized treatment plans that are cost-effective and have proven outcomes in pain reduction and improved productivity. Sword Health is dedicated to expanding access to high-quality care and ensuring health equity across global communities.
Junior Operations Associate
Job not on LinkedIn
November 20
Sword Health
Healthcare Insurance • Artificial Intelligence • Wellness
Sword Health is a digital health company that combines artificial intelligence with clinical expertise to provide world-class care for muscle, joint, and pelvic health conditions. By offering digital physical therapy and AI-driven care, Sword helps individuals recover from physical ailments from the comfort of their own home, avoiding surgeries and reducing the need for medications. The company provides employers, health plans, and individuals with personalized treatment plans that are cost-effective and have proven outcomes in pain reduction and improved productivity. Sword Health is dedicated to expanding access to high-quality care and ensuring health equity across global communities.
📋 Description
• Design and refine member communications (push, SMS, email, in-app) to ensure clarity, consistency, and an engaging member experience; • Set up and run A/B tests for new messages and journeys — defining hypotheses, monitoring results, and summarizing learnings; • Assist with capacity planning, helping analyze demand patterns, capacity needs, and operational constraints to support daily decision-making; • Support scheduling and resource alignment, tracking trends and highlighting risks or opportunities that affect operational capacity; • Analyze operational data to surface insights that improve communication journeys, workflows, and capacity-related processes; • Collaborate cross-functionally (Operations, Product, AI, Engineering, Clinical Ops) to ensure both communication experiments and capacity planning efforts are aligned with broader workflows and team goals.
🎯 Requirements
• Strong communication and writing skills, with the ability to craft clear, concise, and engaging messages; • Analytical skills and comfort working with data, including Google Sheets, dashboards, and running basic SQL queries; • Curiosity and an experimentation mindset, with willingness to test ideas, learn from results, and iterate quickly; • Attention to detail, with the ability to manage several small tasks, tests, and communication updates in parallel; • Comfort working cross-functionally, collaborating with Product, Ops, and AI teams; • Proactive, hands-on attitude, eager to dive into problems, ask questions, and propose improvements.
🏖️ Benefits
• Health, dental and vision insurance • Meal allowance • Equity shares • Remote work allowance • Flexible working hours • Work from home • Discretionary vacation • Snacks and beverages • English class
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