Technology Manager

13 hours ago

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Sword Health

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Healthcare Insurance • Artificial Intelligence • Wellness

Sword Health is a digital health company that combines artificial intelligence with clinical expertise to provide world-class care for muscle, joint, and pelvic health conditions. By offering digital physical therapy and AI-driven care, Sword helps individuals recover from physical ailments from the comfort of their own home, avoiding surgeries and reducing the need for medications. The company provides employers, health plans, and individuals with personalized treatment plans that are cost-effective and have proven outcomes in pain reduction and improved productivity. Sword Health is dedicated to expanding access to high-quality care and ensuring health equity across global communities.

201 - 500 employees

Founded 2015

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧘 Wellness

📋 Description

• Design and build the autonomous system that takes "high risk" signals and triggers coordinated Email, SMS, and Voice outreach at scale. • Build the backend systems that power our AI concierge—enabling agents to intelligently reach out, engage, and guide members through their care journey. • Oversee data ingestion and tagging pipelines that process healthcare claims data for ML models. • Improve our ML models using latest technologies and techniques to increase the relevance of our targeting and outreach. • You'll lead the development of our agentic AI systems, including: Outbound AI Voice Agents (and Set up payloads and integrations); Multi-channel agents with sophisticated backend orchestration and API composition. • Build tools and dashboards to monitor, evaluate, and improve agent performance. • Implement metrics for AI agent success and identify failure modes. • Evaluate foundation models and understand tradeoffs for specific use cases. • Manage LLM token budgets, latency, and performance through smart routing and caching.

🎯 Requirements

• **Production ML Experience:** 5+ years developing and deploying machine learning algorithms in production environments. • **AI Agent Development: **End-to-end experience building AI agents, including prompt engineering, model evaluation, and agentic workflows. • **Backend Engineering: **Strong backend architecture skills — you can design scalable systems, not just train models. • **Engineering Management: **2+ years managing diverse technical teams (3-10 people), with a track record of developing and elevating engineers. • **High-Growth Experience: **You've worked in fast-paced, high-growth environments where you've had to balance speed and quality. • **Technical Leadership:** Comfortable being in the code while also setting technical direction and strategy. • **Cross-Functional Collaboration: **Proven ability to work with business leaders, product teams, and growth teams to make technology accessible and understandable.

🏖️ Benefits

• Comprehensive health, dental and vision insurance* • Life and AD&D Insurance* • Financial advisory services* • Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)* • Health Savings Account* • Equity shares* • Discretionary PTO plan* • Parental leave* • 401(k) • Flexible working hours • Remote-first company • Paid company holidays • Free digital therapist for you and your family