Health Engagement Specialist I

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Sylvan Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

⚕️ Healthcare Insurance

🧘 Wellness

📚 Education

💰 $4.1M Seed Round on 2023-07

Healthcare Insurance • Wellness • Education

Sylvan Health is a company dedicated to empowering patients in managing their health through nutrition. They provide a robust network of dietitians trained in evidence-based protocols to cater to individual patient needs. With a focus on enhancing care delivery, Sylvan offers technology solutions, educational resources, and meal planning tools to improve patient outcomes. Their services target health plans and providers by facilitating better connectivity between patients and qualified dietitians, ultimately aiming to create personalized care plans that support long-term health goals.

📋 Description

• Serve as the initial point of contact for patients and caregivers • Build rapport and establish trusting relationships with patients and families • Make outbound calls to educate patients about Sylvan Health programs and assist with enrollment; schedule telehealth initial and follow-up visits with Registered Dietitians • Support patients with questions related to scheduling, telehealth visits, and general insurance concepts • Send follow-up communications through phone calls, SMS, email, and patient portal messaging • Provide timely support for inbound patient communications, including appointment adjustments and visit transfers • Deliver exceptional customer service and empathy during every patient interaction • Collaborate closely with Registered Dietitians and other care team members • Document patient interactions accurately within EMR and CRM systems • Resolve patient and caregiver questions professionally and efficiently • Navigate multiple systems and workflows simultaneously in a detail-oriented manner

🎯 Requirements

• Legally Authorized to work in the U.S. • 2+ years of experience in a patient-facing or healthcare communication role; examples include: Care Coordination, Patient scheduling, Healthcare customer support • Strong interpersonal and communication skills with the ability to connect with individuals from diverse backgrounds and varying levels of health literacy • Demonstrated ability to manage sensitive, complex, or fast-moving situations in real time • Working knowledge of the U.S. healthcare system, including: • Provider visit types and care pathways • Basic insurance concepts such as deductibles, coverage, and in-network vs. out-of-network care • General patient navigation workflows • Ability to communicate clearly and confidently across phone, SMS, and email • Strong organizational skills and attention to detail • Comfortable adapting to evolving workflows and operational processes • Ability to work efficiently across multiple software systems simultaneously • Bachelor's degree preferred, but not required • Helpful but not required: Previous experience or working knowledge in nutrition or Medical Nutrition Therapy space

🏖️ Benefits

• 1099 structure • Work From Home • Training, development, and experience participating in a fast-paced, collaborative team environment