VP, IAM User Operations

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2 days ago

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Synchrony

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Banking • Finance • Fintech

Synchrony is a financial services company that provides a variety of financing solutions for everyday purchases. They offer specialized healthcare financing through their CareCredit product, along with online savings and business financing options. Synchrony Bank serves as their banking division, enabling customers to manage their retail and healthcare financing needs efficiently.

10,000+ employees

🏦 Banking

💸 Finance

💳 Fintech

📋 Description

• Oversee and drive the operations and support of End User IAM Services • Lead a team responsible for delivering secure, efficient, and seamless identity and access management experiences for end users across the organization • Act as a critical bridge between technology, security, and business stakeholders • Ensure operational excellence of IAM solutions, streamline user lifecycle processes, and enhance service delivery aligned with digital transformation goals • Drive continuous improvement in IAM operations by optimizing automation, workflows, and integration with IT service management (ITSM) platforms • Collaborate closely with IAM Solution Architects, Security, IT infrastructure, and business partners • Develop and enforce operational standards, SLAs, and KPIs to monitor service performance and user experience quality • Lead incident management, root cause analysis, and problem resolution efforts related to end-user identity and access issues • Ensure compliance with security policies, privacy regulations, and audit requirements (SOX, GDPR, PCI, NIST) • Champion adoption of best practices around zero trust, privileged access, and identity governance in daily operations • Provide leadership, mentorship, and professional development opportunities for the operations team • Partner with automation and DevSecOps teams to deploy and maintain infrastructure-as-code and automated IAM provisioning processes • Facilitate communication and training for end-users and support teams • Stay current with emerging IAM operational technologies, tools, and industry trends

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Security, or related field; Master’s degree preferred • 10+ years of IT experience with a minimum of 8 years focused on IAM operations and end-user services management • Proven experience leading or managing teams responsible for IAM service delivery, identity lifecycle management, and end-user access support • Strong communication skills and executive presence • Knowledge of IAM tool platforms used for standard and privileged access management as well as authentication (ie. Delinea, Okta, SailPoint IIQ) • Strong working knowledge of IAM tools such as SailPoint, Okta, CyberArk, Delinea, Microsoft Entra ID, and directory services like Active Directory • Experience managing identity provisioning, password resets, authentication services, and access governance activities at scale • Solid understanding of identity protocols (SAML, OAuth2, OIDC, LDAP, SCIM) in operational contexts • Familiarity with cloud IAM models (AWS, Azure, GCP) and integrating hybrid IAM ecosystems operationally • Knowledge of automation tools and DevSecOps principles applied in IAM environments (Terraform, Ansible, CI/CD) • Strong analytical, organizational, and communication skills with proven stakeholder management experience • Demonstrated commitment to exceptional customer service and continuous operational improvement • Experience working within regulatory frameworks affecting IAM operations such as SOX IT-404, GDPR, PCI, and financial industry controls • Industry certifications such as CISSP, CISM, CISA, Okta Certified Administrator, SailPoint IdentityIQ Engineer, or similar • Experience managing large-scale IAM operational teams in financial services or regulated industries • Knowledge of Zero Trust principles as applied to IAM operations • Self-starter, able to adapt and thrive in a fast-changing, dynamic environment.

🏖️ Benefits

• Flexibility and Choice for all employees • Career advancement and upskilling opportunities • Best-in-class employee benefits and programs