Senior Director, Compliance Operations

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October 7

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Synctera

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Fintech • Banking • Compliance

Synctera is a financial technology company that provides a comprehensive banking and payments platform designed to support scalable and compliant banking products. They offer a set of APIs and configurable components to help fintechs and companies build, launch, and scale fintech and embedded banking products. Synctera’s platform includes features such as core banking, card processing, end-user onboarding, and risk and compliance management. The company collaborates with partner banks to deliver bank accounts, card programs, and seamless money movement solutions while ensuring compliance and operational transparency. Synctera enables financial innovation by offering tools and interfaces to manage banking operations and maintain effective oversight, catering to fintechs, banks, and embedded banking solutions across North America.

51 - 200 employees

Founded 2020

💳 Fintech

🏦 Banking

📋 Compliance

💰 $33M Series A on 2021-06

📋 Description

• Lead and develop the Compliance Operations team to execute a robust case management program, including customer onboarding, transaction monitoring, Reg E dispute resolution, and investigation of case alerts. • Ensure adherence to BSA/AML rules, OFAC compliance, consumer compliance rules (such as Reg E), and other applicable financial crime regulations. • Maintain and update policies, procedures, and documentation to reflect current operations and best practices. • Partner with sponsor banks—escalating cases, responding to information requests, and addressing program feedback. • Partner with fintech clients to educate them on our compliance program, understand their products and customers, and address feedback or questions. • Recommend and help implement technology solutions to enhance compliance capabilities and operational efficiency. • Ensure the team receives regular training on relevant compliance regulations and practices. • Monitor regulatory changes and integrate new requirements into the case management program. • Conduct risk analyses of fintech partners’ transactions, products, and services to identify and mitigate risks to Synctera. • Develop metrics and reporting to detect emerging risks for clients and partners. • Conduct self-assessments and present findings on program quality and effectiveness to the Chief Risk & Compliance Officer and other executive stakeholders.

🎯 Requirements

• 8+ years of experience in a senior compliance role at a fintech, financial institution, or regulated entity (e.g., MSB, MTL, bank, broker-dealer), with a track record of building and managing compliance programs. • Strong communication skills—able to establish credibility and convey complex compliance matters clearly to diverse audiences. • Advanced investigative skills, including inquiry, analysis, and presenting findings in both written and verbal form. • Proven experience leading a team of compliance analysts or BSA/AML investigators. • In-depth knowledge of applicable laws, regulations, and guidance related to money laundering, terrorist financing, and other financial crimes, including BSA, OFAC, FinCEN, and SAR filing requirements. • Understanding of Reg E and Travel Rule requirements. • Experience working with state and federal regulators, internal auditors, and third-party examiners. • ACAMS (or equivalent AML certification) required within 15 months of hire.

🏖️ Benefits

• 100% employer paid medical, dental, and vision benefits for US and Canadian employees and dependents • Employer contribution to HSA for US employees • Annual HCSA and generous extended health care coverage for Canadian employees and dependents • 401(k) for US employees and RRSP for Canadian employees • Mental health resources available for all employees • Unlimited paid time off • Generous paid new parent leave program • Home office setup stipend • Stock options program for all employees • Growth potential and opportunity to have a significant impact at an early stage of our company's journey • Working alongside a skilled and passionate team