Customer Experience Analyst

🕒 June 3

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Syndigo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🏢 Enterprise

🛍️ eCommerce

SaaS • Enterprise • eCommerce

Syndigo is a leading cloud-native company specialized in content and data lifecycle management solutions. The company focuses on providing a comprehensive platform for Master Data Management (MDM), Product Information Management (PIM), and Digital Asset Management (DAM) to help organizations manage data efficiently and optimize their product content. Syndigo serves a wide range of industries including retail, automotive, healthcare, and more, supporting enterprises to enhance customer engagement and streamline operations. With more than 14,000 clients globally, Syndigo aims to deliver exceptional experiences by integrating analytics throughout the product lifecycle, ensuring the highest quality of data governance, content delivery, and feedback optimization.

📋 Description

• Be responsible for the customer journey from contract signing onward • Work with customers to anticipate needs, identify challenges and opportunities, and build long-term relationships • Train customers on how to use the tools through online training sessions • Handle internal and external customer requests via email, phone, video call, and messaging apps • Be responsible for customer support, engagement, usability, and satisfaction

🎯 Requirements

• Strong presentation and training skills • Organized • Strong interpersonal skills • Proactive • Good communication skills • Ability to multitask, prioritize, and meet deadlines • Previous experience in Customer Success, Customer Support, or a similar role, preferably in a software or technology environment

🏖️ Benefits

• Improve process efficiency in industry and retail • Development of technical skills for automating product registration