Clinical Ops Specialist

🕒 March 25

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Syneos Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Biotechnology • Pharmaceuticals • Healthcare Insurance

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. They translate unique clinical, medical affairs, and commercial insights into outcomes to address modern market realities. By utilizing advanced technologies and insights, Syneos Health collaborates with clients to speed the delivery of important therapies to patients worldwide, offering services that span the entire clinical-to-commercial spectrum.

📋 Description

• Proficient in assigned solutions, understanding the capabilities of the system(s) or dashboard, underlying data, and reporting capabilities. • Responds to customer support inquiries in a timely manner. • Develops knowledge based on previous inquiries and information shared by business or system experts. • Participates and/or supports new projects as required for clinical system or clinical reporting. • Supports analysis of findings and retesting once resolved. • Run and disseminate routine reports. • Provides a review of changes and updates data where required. • May develop dashboard or customized queries in support of specific reporting requests. • Deliver prompt and efficient user support. • Active involvement in training efforts for internal and external customers. • Develop and maintain training materials. • Responds to Service Desk tickets routed to the department system queues. • Attends meetings as required, preparing necessary updates, and completing all assigned action items. • Uses effective customer-oriented communication skills. • Identifies issues for escalation and routes appropriately. • Exercises appropriate critical thinking / problem solving skills to identify and understand a problem. • Performs other work-related duties as assigned. • Minimal, non-routine travel may be required (up to 10%).

🎯 Requirements

• BA/BS degree or equivalent combination of education and experience. • Proficiency in Microsoft Suite with strong Excel skills. • Proficiency in Oracle E-Business suite preferred. • Experience working with applications with database interoperability (SQL Server and/or Oracle) preferred. • CRO or Pharmaceutical experience preferred. • Moderate business analysis experience preferred.

🏖️ Benefits

• health insurance • career development and progression • supportive and engaged line management • technical and therapeutic area training • peer recognition • total rewards program