Syrve
eCommerce • Productivity • SaaS
Syrve is a comprehensive POS and restaurant management software solution tailored for the hospitality industry. It is designed to support a wide range of hospitality businesses, from independent operators to large chains, including coffee shops, quick-service restaurants, fine dining establishments, and more. Syrve provides tools for managing front and back of house operations, including staff management, kitchen management, ordering, delivery, and compliance. The software integrates with all aspects of running a business and offers real-time analytics, helping businesses optimize their operations and make informed decisions. With a focus on improving efficiency and customer experience, Syrve aims to empower hospitality businesses to achieve more with less.
Technical Support Specialist - L1
Job not on LinkedIn
May 6
Syrve
eCommerce • Productivity • SaaS
Syrve is a comprehensive POS and restaurant management software solution tailored for the hospitality industry. It is designed to support a wide range of hospitality businesses, from independent operators to large chains, including coffee shops, quick-service restaurants, fine dining establishments, and more. Syrve provides tools for managing front and back of house operations, including staff management, kitchen management, ordering, delivery, and compliance. The software integrates with all aspects of running a business and offers real-time analytics, helping businesses optimize their operations and make informed decisions. With a focus on improving efficiency and customer experience, Syrve aims to empower hospitality businesses to achieve more with less.
📋 Description
•Welcome to Syrve, a leading provider of comprehensive software solutions for cash registers and restaurant management. •We are looking for a Technical Support Specialist to join our team and provide exceptional support to our users. •In this role, you will be the first line of contact for clients, assisting them with technical issues, troubleshooting software and hardware problems, and ensuring a smooth user experience. •You will also be responsible for consulting users on how our software works. •This includes answering functional questions, guiding them through features, and helping them understand the product’s capabilities. •Your ability to explain complex concepts in a clear, user-friendly way will be key to ensuring client satisfaction and success.
🎯 Requirements
•Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. •Hands-on experience with Windows/Linux/Mac OS environments. •Good understanding of computer systems, mobile devices and other tech products. •Ability to diagnose and troubleshoot basic technical issues. •Familiarity with remote desktop applications and help desk software (eg. AnyDesk, TeamViewer). •Excellent problem-solving and communication skills. •Ability to provide step-by-step technical help, both written and verbal. •BS degree in Information Technology, Computer Science, or a relevant field. •Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.
🏖️ Benefits
•Remote work option, ability to work from any location. •Flexible start of the working day. •Compensation for English classes. •Health insurance. •Work schedule is 2-2 or 5-2.
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