Service Desk Quality Analyst, French Speaking

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4 days ago

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Sysco

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B2B • Food and Beverage • Sustainability

Sysco is a global leader in selling, marketing, and distributing food products to restaurants, healthcare and educational facilities, lodging establishments, and other customers who prepare meals away from home. The company's extensive product portfolio also includes equipment and supplies for the foodservice and hospitality industries. With a talented workforce of over 76,000 colleagues, Sysco operates 340 distribution facilities worldwide and serves approximately 730,000 customer locations. For fiscal year 2024, Sysco generated sales of more than $78 billion. The company actively engages in sustainability efforts, partnering with food banks and advocating for farm-to-table initiatives. Sysco's mission is to support diverse communities, fight hunger, and be a trusted business partner by delivering quality products and innovative solutions.

10,000+ employees

Founded 1969

🤝 B2B

📋 Description

• Execute and continuously improve the Quality Management programme • Conduct quality assurance audits across tickets, calls, and processes • Oversee the development and maintenance of ServiceNow reporting, dashboards, and KPIs • Manage ad-hoc audits and quality assessments • Act as the functional point of contact for specialised QA monitoring • Support operational performance through oversight of escalations • Collaborate with Team Leads and cross-functional stakeholders • Produce weekly, monthly, quarterly, and annual performance reports • Identify opportunities for standardisation and process optimisation

🎯 Requirements

• Demonstrated experience in a Service Desk or Technology environment • Subject matter expert in quality assurance • Strong understanding of Service Desk operations, KPIs, and performance drivers • Experience using ServiceNow reporting and analytics tools • Strong analytical capability • Excellent communication skills • Ability to operate at both tactical and strategic levels • Experience generating operational reports • Supporting multiple ongoing initiatives

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development opportunities