Sysdig
Cybersecurity • Cloud Security • Enterprise
Sysdig is a company that provides cloud and container security solutions. Their platform, Sysdig Secure, is designed to protect cloud-native applications by offering cloud workload protection, vulnerability management, and posture management. Sysdig focuses on real-time cloud security, detecting and responding to threats at cloud speed. The platform is a complete Cloud-Native Application Protection Platform (CNAPP) that prioritizes vulnerabilities, misconfigurations, and threats. Sysdig stands out for its runtime insights, allowing for near real-time alerting and efficient forensic investigations. They offer services across multi-cloud environments with a goal of safeguarding cloud credentials and preventing cyber threats.
Senior Customer Reliability Engineer
August 18
Sysdig
Cybersecurity • Cloud Security • Enterprise
Sysdig is a company that provides cloud and container security solutions. Their platform, Sysdig Secure, is designed to protect cloud-native applications by offering cloud workload protection, vulnerability management, and posture management. Sysdig focuses on real-time cloud security, detecting and responding to threats at cloud speed. The platform is a complete Cloud-Native Application Protection Platform (CNAPP) that prioritizes vulnerabilities, misconfigurations, and threats. Sysdig stands out for its runtime insights, allowing for near real-time alerting and efficient forensic investigations. They offer services across multi-cloud environments with a goal of safeguarding cloud credentials and preventing cyber threats.
đź“‹ Description
• In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. • Trusted by a large enterprise customer base, we are a well-funded startup, passionate open source enthusiasts at heart, and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications. • We have an organizational focus on delivering value to customers. We appreciate diverse opinions and open dialogue to spur ideas and we believe in working together to achieve our goals. We're an international company that understands how to cultivate an inclusive environment across all teams. • And we're a great place to work too - we've been named a "Best Places to Work" by Inc, the San Francisco Business Time, and Built In, with recognitions ranging from "Best Benefits" to a "Best Company for Happiness". • We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?
🎯 Requirements
• You will report to the Manager of Customer Reliability • Work as an important member of the technical support team providing senior level technical knowledge on our customer issues. • Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests. • Develop technical troubleshooting sessions, trainings and guides for internal CRE team members. • Develop, review and maintain the internal collection of knowledge base articles. • Triage and document bugs and enhancement requests as seen in the field, and through reproduction. • Work with our Escalation Management team on hot accounts which are high touch • 3+ years of experience as a senior technical support/escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security). • Master level kubernetes and Linux experience. • Knowledge of one or more scripting languages (Bash/Shell/Python). • Knowledge of public providers and their services e.g. AWS, Azure, GCP, Oracle and IBM Cloud. • Experience balancing multiple challenges simultaneously. • Experience using or integrating with Systems Management technologies. • Hands-on experience with PaaS tools or other cloud management software. • Experience in application integration. • Experience writing and communicating in English • Extra days off to prioritize your well-being • Mental health support for you and your family through the Modern Health app • Great compensation package
🏖️ Benefits
• Extra days off to prioritize your well-being • Mental health support for you and your family through the Modern Health app • Great compensation package
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