Tabby
Fintech • eCommerce
Tabby is a payment solutions company that allows shoppers to split their purchases into four interest-free monthly payments, making shopping more accessible and convenient. Tabby provides an app that helps users discover and track the best products, brands, and deals. The service is available for a wide range of categories, including fashion, beauty, electronics, and more, and integrates with VISA for broad acceptance. Additionally, Tabby offers business solutions to increase sales by removing price barriers and supports shoppers through its Tabby Care service, which facilitates easy returns and payment holds in case of purchase issues.
Instructional Designer
October 20
🗣️🇸🇦 Arabic Required
Tabby
Fintech • eCommerce
Tabby is a payment solutions company that allows shoppers to split their purchases into four interest-free monthly payments, making shopping more accessible and convenient. Tabby provides an app that helps users discover and track the best products, brands, and deals. The service is available for a wide range of categories, including fashion, beauty, electronics, and more, and integrates with VISA for broad acceptance. Additionally, Tabby offers business solutions to increase sales by removing price barriers and supports shoppers through its Tabby Care service, which facilitates easy returns and payment holds in case of purchase issues.
📋 Description
• **Role Overview****We’re on the lookout for an Instructional Designer who can turn complex product changes into crystal-clear, agent-friendly training. You’ll work closely with Product, CX Ops, and Training teams to ensure agents are prepared for new features, policy changes, and process rollouts. This role is a critical bridge between Product Readiness and training content execution.**** • **What You’ll Be Doing** • - Break down product updates and processes into simple, scannable, and engaging learning content (think slides, facilitator guides, eLearning, job aids, quick videos, walkthroughs). • - Partner with the Product team to stay ahead of upcoming releases and turn feature changes into digestible training content. • - Co-create with Trainers and SMEs to make sure learning is accurate and practical. • - Create engaging and clear training materials in line with our tone, tools, and branding. • - Keep the Content library and training materials tidy, consistent, and aligned with our voice and tools. • - Use feedback, quiz scores, and QA data to improve and iterate quickly. • **Ramp-Up Expectations****** • We recognize that learning our tools, culture, and agent landscape takes time. Here's what the ramp-up will look like:** • - **Month 1:** Get to know our products, agent workflows, tools, and tone. Shadow live sessions, training sessions, product demos, and knowledge syncs.**** • - **Month 2–3:** Start co-owning content pieces, especially those tied to upcoming product changes. learning projects alongside our in-house IDs or trainers.**** • - **Month 4+:** Take the lead on full content projects — from brief to delivery — and become the go-to for anything instructional design in agent education.****
🎯 Requirements
• **Skills, Knowledge & Expertise** • - Excellent written **English and Arabic** with ****strong editing, formatting, and structuring skills • - At least **1 year in instructional design** and eLearning creation. • - **Hands-on experience with tools** like Figma, Canva, Articulate Rise/Storyline, Google Slides, and LMS platforms. • - Able to turn raw inputs (Slack threads, Notion docs, product specs) into structured learning content. • - Strong **writing and visual storytelling skills** — you know how to make complex things sound simple. • - Comfortable **working cross-functionally** — especially with Product, Tech, and Ops teams. • - Detail-oriented and process-driven, with the ability to maintain consistency and quality under pressure**** • - **Preferred Qualifications** • - **2+ years** overall in L&D, CX enablement, or content design (minimum 1 year in instructional design). • - Bonus if you’ve worked in **CX, product, or tech startups**. • - Experience with knowledge bases (like Notion, Zendesk, Helpjuice). • - Experience collaborating with training, QA, compliance, or product teams • - Experience supporting **multilingual teams** or agents with limited English proficiency is a plus.
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