Senior ServiceDesk Reliability Engineer – SDRE

🕒 April 22

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Tabby

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

🛍️ eCommerce

💰 $58M Series C on 2023-01

Fintech • eCommerce

Tabby is a payment solutions company that allows shoppers to split their purchases into four interest-free monthly payments, making shopping more accessible and convenient. Tabby provides an app that helps users discover and track the best products, brands, and deals. The service is available for a wide range of categories, including fashion, beauty, electronics, and more, and integrates with VISA for broad acceptance. Additionally, Tabby offers business solutions to increase sales by removing price barriers and supports shoppers through its Tabby Care service, which facilitates easy returns and payment holds in case of purchase issues.

📋 Description

• Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. • The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. • Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. • Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.

🎯 Requirements

• Terraform: prior hands-on experience (or readiness to close the gap quickly); • SRE fundamentals: core metrics SLO/SLI, error budget, MTTA/MTTR, toil management, postmortems; • Go/Python: write scripts/CLIs against REST APIs (pagination, retries, idempotency); export data to a database (Go preferred); • Jira Service Management (+JSM Operations) API + Automation: JQL/CRUD, webhooks, webhooks actions, fields set up, SLA/escalations; • GCP Basic: deploying small tasks on Cloud Run/Functions. BigQuery; • Incident recording and participation in resolution; • Autonomy & proactivity; strong teamwork (critical); ability to own tasks end-to-end and collaborate with engineering and product; ability to identify bottlenecks; • Communication (English B2+): running war-rooms, facilitating meetings with engineering leads and product managers. • Nice to have: • Experience with Google Cloud (GCF); • Experience in fintech • Knowledge of Kubernetes components.

🏖️ Benefits

• Full-time B2B contract • Fully remote setup, work from anywhere in Europe • Up to 20% tax allowance • 22 paid leave days annually • Stock options (ESOP) in a fast-scaling, pre-IPO company • Flexi benefits you can use for wellness, travel, or learning • Work alongside a high-performing, international engineering team in a global fintech unicorn