Service Desk Engineer

🔥 20 hours ago

🇬🇪 Georgia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tabby

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

🛍️ eCommerce

💰 $58M Series C on 2023-01

Fintech • eCommerce

Tabby is a payment solutions company that allows shoppers to split their purchases into four interest-free monthly payments, making shopping more accessible and convenient. Tabby provides an app that helps users discover and track the best products, brands, and deals. The service is available for a wide range of categories, including fashion, beauty, electronics, and more, and integrates with VISA for broad acceptance. Additionally, Tabby offers business solutions to increase sales by removing price barriers and supports shoppers through its Tabby Care service, which facilitates easy returns and payment holds in case of purchase issues.

📋 Description

• Respond to alerts and incidents: triage, assess impact and escalate to the right teams • Coordinate resolution and keep stakeholders informed • Take part in the on-call rotation • Contribute to post-mortems and follow up on action items • Handle requests from the support team and colleagues • Investigate technical issues using logs, metrics and SQL, identify bugs and create clear tasks for development teams • Maintain runbooks and documentation for L1 and L2 teams • Improve support and incident management processes • Automate routine tasks and contribute to internal tools, including BackOffice and alerting • Explore and implement AI tools and LLM-based solutions for request handling, incident triage and documentation • Serve as the link between support, engineering and business teams • Participate in incident handling from first alert through post-mortem

🎯 Requirements

• Experience in service desk, production support or a similar operational role • Hands-on experience with incident management, or a strong interest in it • Ability to stay structured and communicate clearly when things break • Strong soft skills: ownership, proactivity, high level of autonomy • Experience with monitoring and logging tools (Datadog, Grafana, Kibana) • Experience writing simple SQL queries • Experience working with Jira • English at a level sufficient for written communication and reading technical documentation (B2+) • Nice to have: Experience implementing AI / LLM tools in support or operational processes (chatbots, AI agents, workflow automation, prompt engineering) • Nice to have: Experience with Google Cloud • Nice to have: Experience with Google Apps Script • Nice to have: Scripting skills (Bash, Python, Go) • Nice to have: Understanding of ITIL processes • Nice to have: Jira administration experience

🏖️ Benefits

• Full-time B2B contract • Fully remote setup, work from anywhere in Europe • Up to 20% tax allowance • 22 paid leave days annually • Additional compensation for on-call duty • Stock options (ESOP) in a fast-scaling, pre-IPO company • Flexi benefits you can use for wellness, travel, or learning • Real ownership and fast growth in incident and operations management • Room to experiment with AI and modern tooling to shape how our operations work • Work alongside a high-performing, international engineering team in a global fintech unicorn