Tabby
201 - 500 employees
💳 Fintech
🛍️ eCommerce
💰 $58M Series C on 2023-01
Fintech • eCommerce
Tabby is a payment solutions company that allows shoppers to split their purchases into four interest-free monthly payments, making shopping more accessible and convenient. Tabby provides an app that helps users discover and track the best products, brands, and deals. The service is available for a wide range of categories, including fashion, beauty, electronics, and more, and integrates with VISA for broad acceptance. Additionally, Tabby offers business solutions to increase sales by removing price barriers and supports shoppers through its Tabby Care service, which facilitates easy returns and payment holds in case of purchase issues.
ServiceDesk Engineer II
🕒 December 22, 2025
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Tabby
201 - 500 employees
💳 Fintech
🛍️ eCommerce
💰 $58M Series C on 2023-01
Fintech • eCommerce
Tabby is a payment solutions company that allows shoppers to split their purchases into four interest-free monthly payments, making shopping more accessible and convenient. Tabby provides an app that helps users discover and track the best products, brands, and deals. The service is available for a wide range of categories, including fashion, beauty, electronics, and more, and integrates with VISA for broad acceptance. Additionally, Tabby offers business solutions to increase sales by removing price barriers and supports shoppers through its Tabby Care service, which facilitates easy returns and payment holds in case of purchase issues.
📋 Description
• Handle and troubleshoot requests from tech support and internal teams, including root cause analysis of complex issues (HTTP flows, API errors, web integrations, browser/client-side errors, performance problems). • Standardize solutions, prepare and maintain clear instructions and playbooks for L1 and L2 engineers. • Investigate product bugs and customer-facing errors, participate in their resolution together with Product and Engineering teams. • Proactively analyze logs to identify root causes, performance bottlenecks, and unusual patterns. • Analyze existing problems in production systems and set well-defined tasks for Engineers to fix them. • Automate routine and repetitive tasks to improve team efficiency. • Take part in on-call duties for incidents and help improve our monitoring, alerting, and response processes. • **
🎯 Requirements
• Strong troubleshooting and problem-solving skills. • Experience with **Jira** at the administrator level. • Ability to work with logs and monitoring tools to investigate product and system issues(Datadog, Grafana, Kibana). • Knowledge and use of tools to automate administrative tasks. • English B1 or higher. • Understanding of software development principles and fundamentals. • Experience writing simple** SQL queries.** • Process management skills, ability to work in a team, proactivity. • **Nice to have:** • - Experience with **Google Cloud**. • - Experience writing scripts in **Bash, Python, Golang.** • - Hands-on experience in **incident management (SEV process, on-call duties).** • - Experience at a fintech company. • - Experience at a startup.****
🏖️ Benefits
• - Full-time B2B contract • - Fully remote setup, work from anywhere in Europe • - Up to 20% tax allowance • - 22 paid leave days annually • - Stock options (ESOP) in a fast-scaling, pre-IPO company • - Flexi benefits you can use for wellness, travel, or learning • - Work alongside a high-performing, international engineering team in a global fintech unicorn**** • **
Apply Now
