Collections Specialist

🔥 1 hour ago

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Tabeo

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🏥 Healthcare

☁️ SaaS

💳 Fintech

💰 $959.7M Debt Financing - Tabeo on 2024-06

Healthcare • SaaS • Fintech

Tabeo is a software platform and payments suite built for dental practices and groups. It combines card payments, patient finance (with FCA-compliant lending flows and automated credit/affordability checks), and membership plans into a single dashboard (Revenue Engine) that integrates with practice management systems to handle billing, collections, clinician payroll allocation, and reporting. The product is positioned for practice managers, owners and multi-site groups to increase treatment acceptance, automate recurring revenue, reduce back‑office overhead and provide visibility into practice finances.

📋 Description

• Monitoring and investigating accounts to identify outstanding loans in arrears or default • Solid understanding of repayment schedules and debt management, working in line with Tabeo’s policy and procedures to ensure effective and timely management of collections related caseload • Processing ad-hoc payments and refunds as required, resolving issues where necessary • Maintain accurate records using internal systems • Report on collection activity as required • Escalation of complex cases to senior management • Contribution to our ethos of continuous improvement, by communicating customer and product feedback with the wider business.

🎯 Requirements

• Proven experience within a collections role in financial services, with 3-4 years of experience • A sound knowledge of collection techniques and familiarity with relevant regulatory requirements including CONC, TCF and GDPR • Strong negotiation and communication skills • Sound problem solving capabilities, with a genuine commitment to finding suitable outcomes for customers • Strong organisation and time management skills, with the ability to manage your own workload while working as part of a close-knit, successful team • Strong attention to detail and ability to maintain accurate records. • Confident telephone manner with the ability to manage difficult conversations calmly and professionally.

🏖️ Benefits

• Competitive salary • Remote-first working • £2,000 annual training and development budget • Fully equipped home-office setup • AXA Business Health private medical cover (UK), including dental, optical, life assurance, wellbeing support and gym discounts • Electric car scheme • 24 days’ annual leave plus birthday off • Enhanced parental leave • Fertility treatment leave (up to 5 days per year) • Contributing pension scheme (UK) • Company trips, offsites, and team get-togethers we actually look forward to!