Senior Customer Success Manager – Western Europe

3 days ago

Apply Now

Receive Emails with Similar Jobs

Tabnine

WebsiteLinkedInAll Job Openings

Artificial Intelligence • Software Development • SaaS

Tabnine is an AI-powered code assistant that enhances software development by offering intelligent code completion, testing, review, and documentation capabilities. It supports various Integrated Development Environments (IDEs) such as VS Code, IntelliJ, and more, allowing developers to ship higher quality software faster. Tabnine ensures complete code privacy with zero data retention and provides protection from intellectual property issues by using models trained only on permissive sources. It is tailored for personalized use, adapting to individual and team coding practices to improve consistency and productivity across software projects.

51 - 200 employees

Founded 2017

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Build trust with customer stakeholders and develop a “trusted advisor” status. • Frequent customer engagement to ensure adoption and expansion of current contract. • Collaborate with account executives to manage the renewal process, QBRs, Roadmap review and drive new features as they are released. • Develop and deliver usage analytics that show observability into adoption, model quality, ROI, and overall user experience. • Collaborate with Support to resolve technical issues in the field. • Collaborate with Field Engineering and Sales Engineering to manage and oversee the product installation process, including identifying pre-requisites, validating environment readiness, variants of installation on different environments and installation and overall installation readiness. • Lead customer enablement and onboarding developers onto the Tabnine platform.

🎯 Requirements

• German - high level of fluency or native speaker - must! • 3+ years of Customer Success Management experience with both infrastructure (on-prem) and the major cloud providers • Experience working with SaaS offerings • A deep knowledge of the software development lifecycle • Current or previous developer experience • Ability to analyze, build, and present adoption and usage metrics • Experience working with global customers driving renewals and expansions in large organizations / Global 2000 • Effective communicator, experienced influence with strong interpersonal skills • Motivated, driven and results oriented • Hustle, Heart, Humility. We are in a startup…so hustling is the default behavior. • Excellent customer facing skills, team collaboration and problem-solving ability, and adaptability to changing environments.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities