Head of Payment Operations

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November 23

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Taekus

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Banking • Finance • Fintech

Taekus is a company that offers banking services through Stearns Bank, focusing on providing financial solutions to its members. With a commitment to more than just wanderlust, Taekus prioritizes customer satisfaction and security in their financial transactions. They provide support and information through their dedicated contact avenues, ensuring that their members' needs are met effectively.

11 - 50 employees

🏦 Banking

💸 Finance

💳 Fintech

📋 Description

• Own and deepen relationships with our sponsor banks across all programs. • Define the operational and technical strategy for how payments move across the Taekus ecosystem. • Oversee card processing, ACH, wires, ledgering, settlement, reconciliations, returns, exceptions, and any other operational needs that arise as we scale. • Build and optimize processes for disputes, chargebacks, fraud escalations, overdrafts, and exceptions. • Develop dashboards and reporting to monitor performance, risk exposure, and operational KPIs. • Oversee day-to-day operations of debit and credit programs, ensuring compliance with network and regulatory requirements. • Serve as the internal escalation point for complex payment ops issues for the CX team.

🎯 Requirements

• 6–10+ years of experience in payments, fintech, banking operations, or card program management • Strong understanding of ACH, card networks, settlement, reconciliations, disputes, overdrafts, and money movement operations. • Prior experience working with sponsor banks (or managing them) is a strong advantage. • Ability to design systems and processes that scale as volume and products grow. • Comfortable in a hybrid strategic/execution role: you can build a roadmap and also dive into an ACH return or settlement mismatch. • Excellent communication skills and a high bar for accuracy, clarity, and responsiveness. • An entrepreneurial mindset and eagerness to build in an environment where the path isn’t always defined.

🏖️ Benefits

• Offers Equity