Technical Support Specialist – CRM Systems

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Taeyen-تعيين

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🤝 B2B

💼 Consulting

👥 HR Tech

B2B • Consulting • HR Tech

Taeyen is a Riyadh-based Human Resources services company, founded in 2019, specializing in the provision of blue-collar and white-collar workforce solutions across Saudi Arabia. Taeyen has built a strong and trusted track record working with well-established partners across the Kingdom, supporting organizations in sourcing, managing, and developing skilled and non-skilled talent. The company provides end-to-end HR and workforce services, including recruitment, manpower outsourcing, and HR operations, with a focus on compliance and efficiency. Taeyen is committed to building sustainable workforce partnerships that contribute to business growth and operational excellence.

📋 Description

• Provide technical support to users across CRM platforms • Troubleshoot and resolve technical issues related to CRM systems • Investigate system errors, bugs, and user-reported issues • Escalate complex technical problems to the appropriate teams when necessary • Assist users with account setup, configuration, and system navigation • Monitor support tickets and ensure timely resolution in accordance with SLAs • Document issues, solutions, and technical procedures • Work closely with Product, Development, and Customer Success teams to improve user experience • Deliver excellent customer service while maintaining high response and resolution standards.

🎯 Requirements

• Minimum 2 years of experience as a Technical Support Specialist • Hands-on experience providing technical support for CRM systems is mandatory • Experience supporting platforms such as Meta Business Suite, Yaster, or any similar CRM platform • Strong troubleshooting and problem-solving skills • Excellent understanding of CRM workflows and user management • Experience using ticketing/helpdesk systems • Excellent verbal and written communication skills in English • Strong customer service and interpersonal skills • Ability to work independently in a remote environment.

🏖️ Benefits

• Fully Remote Position (Egypt-based) • Competitive Salary • Collaborative and Supportive Team Environment • Professional Development Opportunities