Senior Clinical Support Specialist

15 hours ago

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TailorCare

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Healthcare Insurance

TailorCare is a healthcare company that specializes in providing personalized care solutions for patients with musculoskeletal (MSK) issues, such as joint, back, and muscle pain. It empowers patients by connecting them with specialists, coordinating appointments, and assisting in treatment decisions. TailorCare uses a patient-centered approach, featuring Clinical Navigators who are licensed physical therapists, to support patients throughout their care journey. They collaborate closely with primary care providers, specialty care providers, and payers to deliver evidence-based treatment options that optimize health outcomes and enhance the patient experience.

11 - 50 employees

⚕️ Healthcare Insurance

📋 Description

• Assist members by monitoring patient progress through digital tracking systems and patient-reported outcomes. • Answer non-emergent patient questions related to their MSK treatment plans and home exercise programs. • Assist Health Coaches and Member Support with clinical questions and maintain professional scope based on licensure. • Leverage deep knowledge of musculoskeletal anatomy, injuries, and rehabilitation to provide specialized guidance to patients and support the clinical team. • Educate patients on their MSK diagnosis, prognosis, and treatment plan. • Serve as a coordinator of information between patients and the clinical team, documenting all patient interactions and observations accurately within the Electronic Health Record (EHR) system. • Provide basic technical support to patients and clinicians to resolve connectivity or platform issues and escalate to Product/Engineering

🎯 Requirements

• Licensed Physical Therapist (PT) with minimum 5 years of clinical experience. DPT, or MPT degree from an accredited program. • Current and active Physical Therapist (PT) state licensure. Multi state licensure preferred. • Demonstrated expertise and significant clinical experience in musculoskeletal physical therapy. • Experience in digital health, asynchronous care delivery, or telehealth models required. • Strong product knowledge and ability to adapt to evolving technologies.

🏖️ Benefits

• Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact. • Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville. • Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge. • Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets! • Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution. • Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching. • Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.