Support Specialist

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🕒 March 26

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TAKTIQ

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11 - 50 employees

Achieve maximum efficiency in variant-rich assembly lines with our market-leading automatic line balancing and order sequencing!

📋 Description

• Act as the central link between customers and our team! • Receive, process, document, and escalate support requests • Maintain continuous communication with our customers • Gather and report insights gained to inform customer support • Continuously optimize service processes

🎯 Requirements

• Excellent German and English skills • Strong IT affinity — you are curious about new software and not intimidated by it • Analytical thinking and a solution-oriented approach • Confident demeanor and strong communication skills — essential for customer-facing interactions • Positive attitude and resilience

🏖️ Benefits

• Family-like team where your contribution truly makes a difference • Air-conditioned office with height-adjustable desks • Partial or fully remote work possible (up to 100%) • Free fruit and drinks, and a subsidized canteen • Personal learning & development budget for your use • Company-sponsored pension plan and additional asset-building allowance • Excellent working atmosphere with a foosball table and team events such as Release Day BBQs, breakfasts, and more • Special: Annual multi-day road trip with the entire team