Customer Solutions Specialist

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TAL Australia

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1001 - 5000 employees

TAL is one of Australia’s leading life insurance specialists and for 150 years, we’ve been protecting people, not things.

📋 Description

• Support customers at risk of cancelling by delivering tailored solutions that maintain appropriate cover • Identify lapse risks early and implement proactive strategies to improve customer retention outcomes • Engage customers through inbound and outbound conversations to strengthen relationships and trust • Deliver personalised options aligned to customer needs to drive policy sustainability and satisfaction • Achieve retention and performance targets while maintaining a high-quality customer experience • Uphold compliance and regulatory standards to ensure fair, ethical and accurate customer outcomes

🎯 Requirements

• Experience in a contact centre or telesales environment, ideally supporting customer outcomes • Background in financial services is beneficial but not essential • Comfortable using call centre systems and navigating multiple platforms • Ability to analyse customer needs and apply sound judgement to deliver appropriate solutions • Strong verbal and written communication skills, with a clear and confident approach • Willingness to learn and apply technical knowledge, including relevant industry qualifications

🏖️ Benefits

• Flexible and blended working options • Discounted insurance • Wellbeing initiatives