Customer Experience Specialist, German - Technical Focus

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August 7

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Talangeo

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Recruitment • HR Tech • B2B

Talangeo is a company that provides flexible recruitment solutions, helping businesses access freelance teams and enhance their recruitment processes. They offer a range of services, including recruitment partnerships, classic selection, and recruitment booster programs, with a focus on the Polish labor market. Talangeo emphasizes listening to client needs, understanding company culture, and executing recruitment strategies to find ideal candidates. Their services are appreciated by clients, such as Titanicom Tech Limited, for overcoming recruitment challenges, particularly for companies operating in Poland without a legal entity.

2 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Join a global team of professionals dedicated to enhancing customer growth and experience. • In this role, you will represent the company as the primary point of contact for small and medium-sized customers, delivering an exceptional customer experience and driving business growth. • This position provides a solid foundation for career progression in technical and sales roles. • Provide exceptional customer support by advising on products, services, and solutions tailored to customer needs and designs. • Promote the value of company products and services to customers. • Make outbound calls (both cold and warm) to identify new business opportunities. • Communicate with customers through phone, email, and chat to address technical inquiries and offer solutions. • Coordinate with internal teams, including production, sales, engineering, and customer care, to resolve customer issues. • Build and maintain relationships with small and medium-sized customers through regular follow-ups using Salesforce. • Stay knowledgeable about products and services to effectively communicate their benefits and drive revenue growth. • Manage and track the sales pipeline, ensuring accurate forecasting and meeting sales targets.

🎯 Requirements

• Proficiency in German and English (verbal and written). • Minimum 2 years of experience in inside sales, telemarketing, or a similar technical environment. • Strong communication, problem-solving, and organizational skills. • Experience with consultative selling and Salesforce is desirable.

🏖️ Benefits

• Comprehensive private medical care through Lux Med, including dental coverage for employees and their families. • Life insurance coverage provided by Compensa. • Access to a monthly social fund of 100 PLN via the "My Benefit" platform for personalized perks. • Multisport card with three flexible options to suit your preferences. • Enjoy one additional fully paid day off during your birthday month. • Financial support for external training or language courses, up to 800 PLN per year. • Reimbursement for prescription glasses, up to 500 PLN.