Talent First
11 - 50 employees
🎯 Recruiter
🔒 Cybersecurity
👥 HR Tech
Recruitment • Cybersecurity • HR Tech
Talent First is a global tech recruitment and outstaffing agency that serves industry leaders and fast-growing startups worldwide. Headquartered in London, it has a significant presence with offices in the United States, Israel, Ukraine, Brazil, Bulgaria, and Estonia. The company specializes in providing cybersecurity expertise and 24/7 operational security teams. Its services include tailored outstaffing solutions, technical recruitment for roles from Junior to Executive levels, and managing 24/7 SOC, NOC, Help Desk, and Technical Support teams. Talent First aims to help businesses build efficient workforces by leveraging a global talent pool and providing cost-effective staffing solutions.
Technical Account Manager – LATAM
Job not on LinkedIn
🔥 0 minutes ago
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Talent First
11 - 50 employees
🎯 Recruiter
🔒 Cybersecurity
👥 HR Tech
Recruitment • Cybersecurity • HR Tech
Talent First is a global tech recruitment and outstaffing agency that serves industry leaders and fast-growing startups worldwide. Headquartered in London, it has a significant presence with offices in the United States, Israel, Ukraine, Brazil, Bulgaria, and Estonia. The company specializes in providing cybersecurity expertise and 24/7 operational security teams. Its services include tailored outstaffing solutions, technical recruitment for roles from Junior to Executive levels, and managing 24/7 SOC, NOC, Help Desk, and Technical Support teams. Talent First aims to help businesses build efficient workforces by leveraging a global talent pool and providing cost-effective staffing solutions.
📋 Description
• Own and execute the end-to-end onboarding journey, from post-sale handoff through onboarding completion. • Lead technical deployments, platform configuration, integrations, and feature activation aligned with security and operational best practices. • Deliver onboarding workshops, training sessions, and enablement programs for customers and partners. • Drive rapid time-to-value by helping customers achieve meaningful adoption early in their lifecycle. • Identify onboarding risks, including technical, operational, and engagement challenges, and proactively drive resolution. • Act as a technical escalation point during onboarding, coordinating with Support, Product, and R&D teams when needed. • Track onboarding milestones, progress, and risks while maintaining clear communication with stakeholders. • Guide customers on secure platform configuration and cybersecurity best practices. • Support customers in improving their security posture through recommended configurations and feature adoption. • Partner closely with Customer Success Managers to ensure a seamless transition from onboarding to ongoing success. • Educate customers and internal stakeholders on risk reduction strategies and optimal product usage. • Identify configuration gaps, adoption challenges, and security risks, and recommend remediation plans. • Help define and optimize onboarding methodologies, playbooks, and best practices. • Contribute to scalable customer journey processes across onboarding and early lifecycle stages. • Share customer insights and trends to drive continuous improvement initiatives. • Collaborate cross-functionally to improve operational efficiency, consistency, and customer outcomes.
🎯 Requirements
• 3–5+ years of experience in technical onboarding, implementation, deployment, solutions engineering, technical account management, customer success engineering, or similar customer-facing technical roles. • Experience leading deployment, configuration, and integration projects for SaaS platforms. • Strong understanding of cybersecurity concepts and experience engaging customers in security-focused discussions. • Proven ability to work directly with customers in a technical advisory capacity. • Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. • Experience identifying and mitigating security risks across customer environments. • Familiarity with Salesforce or similar CRM/customer management platforms. • Strong project management, organizational, and execution skills. • Fluent English communication skills (written and verbal). • Ability to manage multiple onboarding projects simultaneously in a fast-paced environment. • Highly organized, detail-oriented, proactive, and accountable.
🏖️ Benefits
• Remote work options • Opportunities for professional growth and development
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