Event Coordinator

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ISACA

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Cybersecurity • Education • B2B

ISACA is a global association that focuses on empowering individuals and organizations to achieve business excellence through up-to-date education, training, and certification in cybersecurity, governance, and risk management. They offer various resources, professional development programs, and advocacy efforts to support professionals in the technology domain.

201 - 500 employees

Founded 1969

🔒 Cybersecurity

📚 Education

🤝 B2B

📋 Description

• Coordinate and support end-to-end logistics for ISACA’s virtual, in-person, and hybrid events, including webinars, summits, conferences, meetings, livestreams, and tradeshows. • Provide live-day support, including moderation, attendee assistance, speaker support, wayfinding, check-in, booth support, and CPE scanning, as applicable to the event format. • Facilitate tech runs, pre-recordings, and rehearsals for presenters and SMEs for virtual or hybrid sessions; support setup and operational readiness for in-person events. • Serve as Tier 2 escalation for complex customer issues across event types. • Troubleshoot technical, registration, access, or logistical challenges. • Develop and maintain Knowledge Base Articles and other resources to enhance self-service options and reduce recurring issues. • Build, configure, and manage ISACA’s event platforms and operational tools for virtual, hybrid, and/or in-person events. • Provide technical oversight and operational support for platform features, event setup, live-day execution, and post-event processes. • Support process improvements and best practices across platforms, tools, and event formats to enhance efficiency, attendee experience, and operational consistency. • Coordinate logistics for Board members, VIPs, staff, speakers, sponsors, and working groups. • Manage invitations, scheduling, and pre-event communications for high-visibility participants. • Support post-event reporting, close-out tasks, and metrics tracking to assess event success and identify opportunities for improvement. • Coordinate shipping, booth support, onsite registration, attendee services, and event material logistics. • Provide live, in-person customer service support including check-in, CPE scanning, room support, and overall attendee experience.

🎯 Requirements

• Associates degree in Business, Communications, Public Relations, Marketing, or Hospitality Management from an accredited university – or equivalent combination of education and relevant work experience accepted. • Minimum of 2 years of experience in event coordination, virtual event production, customer service, operations, project coordination, or related administrative support roles. • Understanding of event planning and logistics, with strong emphasis on coordinating virtual and hybrid events using platforms such as Microsoft Teams, Zoom, or similar virtual event and webinar management systems. • Proven, successful experience in a related coordination or support role within an organization or within a significant department, program, or event operations function. • Solid working knowledge of information systems, online tools, and technology, including demonstrated proficiency in Microsoft Excel and comfort navigating multiple digital platforms simultaneously. • Experience in a detail-oriented, task-driven role that relies heavily on technology, systems navigation, and accuracy. • Knowledge of event production requirements, including speaker support, technical run-throughs, and live-day workflow needs. • Hands-on experience with coordinating both in-person and virtual events—including webinars, virtual conferences, live events, and livestreamed sessions—with responsibilities such as platform or onsite setup, live-day support or moderation, and post-event close-out processes.

🏖️ Benefits

• ISACA Career Opportunities and Benefits Options