Inbound Sales & Service Advisor

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Talent Tent

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2022

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Talent Tent is a recruitment and talent-matching firm that partners with startups and SMEs to place candidates in roles such as sales, ecommerce, and service positions. The company emphasizes fair treatment of both employers and employees, offering candidate and employee portals (Candidate Connect, Employee login) and using the Teamtailor platform for its career site. Talent Tent lists remote and hybrid job openings and focuses on connecting people with companies that provide above-minimum benefits and people-focused policies.

📋 Description

• You'll be joining one of five inbound customer service and sales teams, supporting customers with appliance insurance and repair queries. • Helping customers register a new appliance and offering extended protection • Assisting with repairs or account queries, and recommending extra cover • Retaining customers who are thinking of cancelling • Supporting Sky customers with their 'Sky Protect' policies • Handling calls on behalf of brands like Beko • You'll have two weeks of initial training, with coaching and ongoing support from your Team Leader and colleagues

🎯 Requirements

• Experience working directly with customers, ideally in a phone-based or sales role • Confidence working to targets or KPIs (call volume, conversion, etc.) • Strong communication skills and a proactive, positive attitude • Experience in customer service or sales, ideally with 12+ months in a targeted or phone-based role

🏖️ Benefits

• Generous monthly bonus (averages vary across teams: £400–£600+, with some roles offering more and the ability to earn far in excess of this for top performers) • Remote working with full equipment provided • 33 days holiday (including bank holidays which are a usual working day) • Clear progression into senior roles or lateral moves into other areas • Health and wellbeing schemes, insurance policy benefits, enhanced pension and salary sacrifice schemes • A career path within financial services – with real opportunities to grow