Customer Relationship Specialist

Job not on LinkedIn

🔥 16 hours ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Customer Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Talent Hub By LS

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Talent Hub By LS is a leading sourcing, recruitment, and training company based in Medellín, Colombia. The company prides itself on offering innovative solutions that transform how businesses find and hire talent worldwide. Their business model is centered on effectiveness, with a commitment to providing clients with 100% successful hiring experiences, whether looking for local or international talent. Talent Hub believes in building strong, lasting relationships based on trust, transparency, and tangible results. Their services include personalized sourcing and recruiting, training in IT recruitment and professional development, and consultancy in hiring strategies. They are well-connected within the ecosystem of development, entrepreneurship, and innovation, enhancing their ability to match top talent from Latin America with global opportunities.

📋 Description

• Learn and maintain knowledge of landscaping materials and products sold by the company • Answer customer questions and provide accurate product information • Identify customer needs and match them with appropriate product features and benefits • Provide support services that improve sales representative productivity • Maintain excellent client relationships • Serve as first point of contact for urgent calls, emails, and messages when sales representatives are unavailable • Oversee purchasing activities and maintain inventory availability • Evaluate vendor performance based on pricing, quality, delivery, and service • Build and maintain supplier relationships • Negotiate pricing, purchasing terms, and vendor agreements when appropriate • Analyze purchasing trends and identify cost-saving opportunities • Support sourcing initiatives for new vendors and products • Identify new leads and cultivate potential client relationships • Support the sales team in discovering and developing new business opportunities • Ensure sales representatives have necessary sales support materials • Oversee customer service processes and monitor service performance • Resolve escalated customer issues • Manage office administration, facilities, equipment, and vendor relationships • Improve administrative workflows and office systems • Maintain company records and document management processes • Process customer orders received by phone and email accurately and promptly • Verify pricing, discounts, and product numbers • Maintain accurate sales records for senior management reporting

🎯 Requirements

• Advanced bilingual English, both oral and written, required • High school diploma or equivalent required • Degree in Business Management or a related field preferred • Minimum of 2 years of customer service experience required • Sales or sales-related experience highly preferred • Experience in the commercial plant nursery or landscaping industry highly preferred • Excellent telephone etiquette and communication skills • Excellent Microsoft Office and basic computer skills • Ability to prioritize tasks in a time-sensitive environment • Strong attention to detail • Ability to remain calm, factual, and self-confident in stressful situations • Ability to plan and organize tasks while coordinating with multiple departments • Knowledge of plant identification in the Southeastern United States highly preferred • Customer obsession, teamwork, organization, prioritization, problem-solving, resourcefulness, innovation, ability to work effectively under pressure, commitment to keeping promises, continuous improvement, positive and collaborative attitude