ibex. Pakistan
B2B • Recruitment
ibex. Pakistan is a business process outsourcing (BPO) employer operating across many cities in Pakistan, providing customer support (voice, email, chat), back-office functions, IT and infrastructure services, and talent development programs. The company runs recruitment and training initiatives such as the ibex Learning Academy and a talent app, and offers a broad set of roles spanning operations, quality assurance, development, security, and creative services. It emphasizes community programs, corporate social responsibility, and large-scale hiring across multiple locations.
Helpdesk Tier 3
Job not on LinkedIn
October 22
ibex. Pakistan
B2B • Recruitment
ibex. Pakistan is a business process outsourcing (BPO) employer operating across many cities in Pakistan, providing customer support (voice, email, chat), back-office functions, IT and infrastructure services, and talent development programs. The company runs recruitment and training initiatives such as the ibex Learning Academy and a talent app, and offers a broad set of roles spanning operations, quality assurance, development, security, and creative services. It emphasizes community programs, corporate social responsibility, and large-scale hiring across multiple locations.
đź“‹ Description
• Own and resolve the most complex end-user and infrastructure support issues escalated from Tier 1 and Tier 2 • Perform advanced troubleshooting on systems including servers, network devices, and business-critical applications • Provide in-depth support for Active Directory, Group Policy, DNS, DHCP, and file/print services • Administer and support remote desktop services, virtualization platforms (e.g., VMware, Hyper-V), and cloud services (Microsoft 365, Azure) • Analyze recurring incidents and work on problem management and root cause analysis • Contribute to the development and documentation of SOPs, playbooks, and internal knowledge base articles • Assist with infrastructure maintenance, including patching, backup checks, and system health monitoring • Collaborate with system engineers and project teams on infrastructure upgrades and migrations • Provide mentorship to Tier 1 and Tier 2 technicians and help identify skill gaps or training opportunities.
🎯 Requirements
• 3+ years of experience in IT support • Expertise in Windows Server administration, Active Directory, DNS/DHCP, Group Policy, and file systems • Hands-on experience with virtualization (VMware, HyperV) and cloud platforms (Microsoft 365, Azure) • Strong understanding of networking protocols (TCP/IP, VLANs, firewalls, VPNs) • Skilled in working with remote monitoring and management (RMM) tools and PSA systems (e.g., ConnectWise, Kaseya) • Experience creating or improving scripts or automation (PowerShell preferred) • Certifications such as Microsoft Certified: Modern Desktop Administrator, MCSA, CompTIA Server+, CCNA, or ITIL are highly valued • Excellent communication skills—can confidently interact with both technical and non-technical stakeholders.
🏖️ Benefits
• Health insurance • Paid time off • Flexible work arrangements • Professional development opportunities
Apply Now