Junior Support Engineer

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🕒 April 2

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Cabinet Michel Simond Alsace

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2011

Michel Simond Alsace est votre cabinet de conseil en cession et acquisition de commerces et d’entreprises dans la région Alsace et tout récemment, la Meurthe-et-Moselle.

📋 Description

• Provide support to our partners and customers for 2nd and 3rd level support requests (DE/EN) related to our ECM software DocuWare • Qualify and analyze complex issues in virtual and cloud-based environments • Deliver tailored solutions, sometimes in collaboration with colleagues • Handle requests using remote tools, email and phone (not a call-center role) • Document troubleshooting steps in the central ticketing system • Coordinate and collaborate with software development and product management

🎯 Requirements

• Completed vocational training as an IT specialist (e.g., Fachinformatiker), IT business administrator/informatics clerk, or a similar qualification • Initial experience in customer/IT support • Solid knowledge of Microsoft Windows client and server operating systems • Good knowledge of databases (e.g., MS SQL, Oracle, MySQL) and Microsoft web servers (e.g., IIS) • Ideally, experience writing SQL queries • Strong communication skills in German and English • Service- and customer-oriented demeanor

🏖️ Benefits

• Globally distributed, international teams: work with colleagues in Germering, New York, Sofia and many other locations • Flexible workplace and working hours: work remotely or from our modern office with flexible scheduling • Individual development: tailored onboarding, in-person training and dedicated time for professional development (e.g., conferences, Udemy courses) • Genuine work–life balance: 30 days of annual leave plus a wide range of sports and massage offerings, table football and a relaxing lounge area • Healthy catering: Fairtrade coffee with organic milk, snacks and fresh fruit free of charge, plus subsidized lunches from the Foodji fridge • Easy accessibility: commute by company-leased e-bike (JobRad), S-Bahn or via motorways A96/A99; free on-site charging for your electric car • Team spirit: regular employee and team events, virtual and on-site • Sustainability and social engagement: we promote paperless working and support volunteer organizations and local sports clubs • Retirement provision support: we subsidize your company pension plan • Stable job: permanent employment in our long-established and steadily growing company