Talent Sam
Recruitment • HR Tech • B2B
Talent Sam is a company that specializes in recruitment and HR services, focusing on providing highly-skilled, English-speaking talent from South Africa. They streamline the hiring process by vetting and sourcing candidates, handling employment contracts, and managing payroll, taxes, and compliance. Talent Sam acts as the employer of record, making international hiring simple and cost-effective. They cater to a variety of industries, including ecommerce, startups, marketing, sales, finance, and healthcare, ensuring fast turnaround and comprehensive management for their clients.
Client Success Coordinator
Job not on LinkedIn
October 31
Talent Sam
Recruitment • HR Tech • B2B
Talent Sam is a company that specializes in recruitment and HR services, focusing on providing highly-skilled, English-speaking talent from South Africa. They streamline the hiring process by vetting and sourcing candidates, handling employment contracts, and managing payroll, taxes, and compliance. Talent Sam acts as the employer of record, making international hiring simple and cost-effective. They cater to a variety of industries, including ecommerce, startups, marketing, sales, finance, and healthcare, ensuring fast turnaround and comprehensive management for their clients.
📋 Description
• Own the day-to-day flow of client communications - scheduling meetings, drafting call recaps, taking call notes, logging follow-ups, and tracking action items to ensure accountability. • Support recurring client calls by preparing agendas, documenting key takeaways, and ensuring timely follow-up. • Monitor inbound client requests, triage tickets, track SLAs, and escalate issues to senior team members when needed. • Execute onboarding checklists and playbooks for new clients; maintain and update knowledge base resources. • Assist in quarterly business review (QBR) prep by pulling usage and performance data, updating client health scores, and flagging churn-risk signals. • Coordinate NPS/CSAT surveys, track responses, and surface insights to the Client Success Manager/Director. • Generate usage/adoption reports, highlight renewal/expansion opportunities, and ensure clean pipeline handoffs to Client Success Director + channel teams. • Manage tasks, timelines, and dependencies in ClickUp to support client deliverables.
🎯 Requirements
• 1–2 years of professional experience in a client-facing, project coordination, or support role (digital marketing agency experience a plus). • Excellent communication and organization skills. • Strong attention to detail and follow-through. • Comfort with project management and communication tools (ClickUp, Slack, Loom). • Analytical mindset; comfortable pulling reports and spotting patterns in data. • Proactive and resourceful; able to balance multiple client needs with internal priorities.
🏖️ Benefits
• Remote work opportunities
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