German Registered Nurse, Pflegefachkraft

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TalentWorldGroup Plc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Customer Support

TalentWorldGroup Plc. is a revolutionary multilingual contact center and international marketplace for premium customer support projects for remote talents. The company is on a mission to reinvent professional home-based working, creating a flexible and scalable outsourcing solution for clients around the globe. By supporting all major languages and dialects, TalentWorldGroup aims to simplify outsourcing while ensuring data protection and utilizing state-of-the-art technology to deliver exceptional customer service.

📋 Description

• Resolve customer inquiries, complaints, and requests, including technical or clinical information within a defined scope of practice • Serve as a telecare clinical contact for patients, clinical staff, and internal team members • Support escalations from the Level 1 Technical Services team • Follow environmental, health, safety procedures, and company policies • Act as liaison between customers, TalentWorldGroup, and the client • Maintain online knowledge bases, troubleshooting guides, and reference materials • Identify opportunities to improve customer experience, equipment reliability, and treatment quality • Complete scheduled and unscheduled outbound calls to telecare patients and clinical collaborators • Receive inbound calls from telecare patients and clinical collaborators • Analyze treatment data and identify clinical, user, or product-related trends • Document interactions accurately and share relevant information with appropriate stakeholders • Complete an 8-week paid remote training program covering technical support, systems, and treatment analysis

🎯 Requirements

• Currently living in Germany • Active Registered Nurse (RN) license issued in Germany • Nursing degree (BSc or equivalent nursing diploma) • Excellent verbal and written communication skills in German and English • Broadband internet connection via Ethernet/LAN, minimum 50 Mbps • Intel Core i5 / AMD Ryzen 5 or higher • 16 GB RAM • 120 GB SSD • Wired USB headset • Windows 11 or later • 2–4 years of customer service or contact center experience preferred but not required • Experience with dialysis therapy advantageous but not mandatory

🏖️ Benefits

• 8 weeks of paid remote training • 100% remote work from home • Competitive hourly compensation • Long-term freelance cooperation • Career development opportunities • Performance-based gamification program, including bonus opportunities and paid leave hours