Bilingual Customer Support Specialist

🕒 May 8

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Tali AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

💰 Seed Round on 2023-11

Artificial Intelligence • Healthcare Insurance • SaaS

Tali AI is a leading AI Assistant that focuses on optimizing clinical workflows by generating complete clinical documentation. Designed to save clinicians time and reduce administrative burdens, Tali combines AI Scribe for capturing patient visits, Medical Dictation for voice-to-text processing, and Medical Search for efficient information retrieval. Tali integrates seamlessly with EHR systems, allowing clinicians to focus on patient care while ensuring accurate and efficient documentation.

📋 Description

• Own the end-to-end onboarding journey for new users, ensuring they reach first-value as quickly as possible. • Analyze the customer journey to identify friction points and work with the Product team to improve the overall 'look and feel' of the user experience. • Provide world-class support by not just fixing the 'what,' but explaining the 'why,' helping users become more self-sufficient over time. • Collaborate with cross-functional teams, including sales, marketing, and product, to address customer needs and concerns. • Provide insights from customer interactions to contribute to the improvement of products and services.

🎯 Requirements

• You take the lead on problem solving for customers - you love helping users figure out how to use technology effectively. • You easily put yourself in the user’s shoes to help them understand how to fit our technology into their work day • Your perfect day is unplanned: you help whoever needs it most, juggling conflicting priorities and tasks with a smile • You have previous experience in customer support including Tier II support, and experience in a high-growth start-to-scale environment • You're able to navigate CRM and ticketing systems effectively, optimizing their capabilities where possible, and ensuring you've got a clean queue • You have excellent verbal and written communication skills in English and French. • You are self-organizing, self-driving, and reliable - our customers will be counting on you to help them out of a jam • Bonus Point: You’re at ease with data and analytics • Bonus Point: You are adaptable to rapid growth and change - our product is cutting edge, and we’re improving it all the time • Bonus Point: Knowledge of the healthcare industry, EHR/EMRs, and AI assistants

🏖️ Benefits

• Remote and hybrid work options & flexible work hours • Comprehensive health and wellness coverage from day one • Competitive PTO, including winter shutdown Dec 25 - Jan 1, birthdays and Taliversaries, and 'extra long' long weekends • $2000 annually in "Knowledge Dollars" to learn, grow, and level up • Quarterly socials & company outings that bring our team together beyond the day-to-day