Senior Director, Sales – DACH

Job not on LinkedIn

🔥 1 minute ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🤑 Sales

👻 Ghost score 10%

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Talkdesk

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🤝 B2B

🤖 Artificial Intelligence

🏥 Healthcare

💰 $230M Series D on 2021-08

B2B • Artificial Intelligence • Healthcare

Talkdesk is an AI-powered customer experience platform designed to revolutionize the way businesses interact with their customers. Tailored for various industries, Talkdesk seamlessly integrates with existing systems to enhance customer service and agent productivity through hyper-personalized, context-aware experiences. With a focus on sectors such as financial services, healthcare, retail, and government, Talkdesk empowers organizations to scale operations, automate routine tasks, and optimize resource allocation, ensuring secure and efficient service delivery across all channels.

📋 Description

• Build and drive a high-performing team of Strategic Account Executives focused on net-new logo acquisition and enterprise account expansion across Germany, Austria, and Switzerland • Own the full sales cycle from pipeline creation through close within the DACH region • Coach, mentor, and develop account executives to improve pipeline creation, deal execution, and quota attainment • Foster an accountable, empathetic performance culture and support career progression • Partner with Sales Enablement on Talkdesk messaging, competitive positioning, and AI capabilities • Own DACH strategy and planning for retention, net-new growth, and expansion across Talkdesk’s AI-powered contact center, customer experience automation, and workforce engagement solutions • Use data-driven territory design, forecasting, and pipeline development aligned with consumption-based pricing • Build and maintain 3–4x pipeline coverage and deliver accurate monthly and quarterly forecasts to senior leadership • Engage executive stakeholders, lead strategic sales meetings, attend QBRs, and build long-term enterprise relationships • Serve as a Talkdesk brand ambassador and differentiate the CX platform against CCaaS competitors • Represent Talkdesk at local industry events, conferences, and customer forums • Collaborate with Marketing, Product, Channel, and Customer Success on localized go-to-market campaigns, product feedback, and customer success programs • Maintain fluency in Talkdesk solutions, AI/automation capabilities, ecosystem integrations, and the European CCaaS landscape • Provide competitive intelligence and market feedback to inform product roadmap, localized requirements, and positioning

🎯 Requirements

• 5+ years in a senior customer-facing sales leadership role directly managing teams in the DACH region • Proven success leading teams selling to DACH enterprise accounts • Strong command of local, complex, multi-stakeholder buying cycles, European procurement processes, and regional data privacy requirements such as GDPR • Experience working for a global B2B SaaS company that has scaled successfully through rapid growth • Demonstrated track record of exceeding regional ARR targets, including net-new logo acquisition and expansion, in complex European enterprise environments • Experience with 6- and 7-figure ACV deal cycles • Native-level or completely fluent written and spoken German • Professional fluency in English • Excellent people management skills and consideration for local workplace cultures • Experience building and scaling local sales teams, including hiring, onboarding, and structured enablement • Demonstrated ability to coach account executives through complex, multi-threaded deals • Strong command of consumption-based and SaaS pricing models • Understanding of development and implementation of large-scale, mission-critical enterprise applications • Exceptional executive communication and relationship-building skills in German and English business contexts • Ability to operate with speed and clarity in a high-growth environment • MEDDIC, MEDDPICC, or equivalent enterprise sales methodology proficiency preferred • Familiarity with CCaaS, CX technology, UCaaS, AI/automation, or WFM platforms strongly preferred

🏖️ Benefits

• Inclusive culture where diverse perspectives drive success and every voice belongs • Autonomy to drive meaningful impact • AI-assisted interview process with consent requested before recording; consent may be rejected or withdrawn without impact on candidacy

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