Product Operations Specialist

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🔥 11 minutes ago

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Logo of Talogy

Talogy

501 - 1000 employees

Founded 1946

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Talogy is a global provider of talent assessment, development, and consulting solutions that helps organizations hire, identify, and develop the right people. Talogy offers a SaaS assessment platform (TalogyTech) that integrates with ATS systems, a portfolio of psychometrically-backed assessments, and in-person consulting and coaching services. The company emphasizes data security, accessibility, in-house research and technology, and serves enterprise clients worldwide with solutions for hiring, leadership development, succession planning, and early-career talent.

📋 Description

• Developing a working knowledge of Talogy solutions and the administrative side of our platforms. • Responding promptly and professionally to requests for client support, with the aim of ensuring satisfactory resolutions for all parties. • Providing technical support to client projects as assigned. • Running managed-service projects on Talogy platforms with limited support. • Supporting clients to independently use their own assessment and development solutions on Talogy platforms. • Configuring new client accounts on Talogy platforms. • Taking calls and emails from clients and handling them in a friendly and professional manner. • Meeting service level agreements (SLAs) in their region.

🎯 Requirements

• Strong IT skills and the ability to learn new systems and administrative portals quickly. • Proficiency with Microsoft Office products, e.g. Outlook, Excel, Word, Teams etc. • Previous experience in a client/customer service environment is preferred, e.g. call center, retail, hospitality etc. • Previous experience in the talent management industry is desirable but not required. • Demonstrable evidence of being able to collaborate effectively with others, manage personal assignments, and drive tasks through to resolution.

🏖️ Benefits

• None specified

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