Insurance Verification Specialist

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Tampa Family Health Centers

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1984

🤝 Non-profit

🧘 Wellness

🌍 Social Impact

Non-profit • Wellness • Social Impact

Tampa Family Health Centers is aFederally-supported community health center network providing integrated, accessible primary and specialty care across multiple locations in the Tampa area. They offer family medicine, pediatrics, women’s health, behavioral health, dental (pediatric and adult), pharmacy, chiropractic, podiatry, senior care, infusion services, and weight-loss programs, along with residency training and a foundation that supports charitable outreach. The organization focuses on evidence-based, team-based care for underserved populations, uses sliding-fee schedules and payment plans to improve affordability, and emphasizes community health, education, and access.

📋 Description

• Verify patient insurance coverage and benefits eligibility using the EPIC Real Time Eligibility module • Communicate with patients, healthcare providers, and insurance companies to obtain necessary information • Coordinate with clinical staff and operations teams to ensure required documentation is available for insurance verification • Update patient insurance information within the EPIC system as needed • Follow up on issues related to insurance verification and claim submission • Navigate payer websites and online tools to confirm coverage details • Resolve patient billing and insurance inquiries and disputes • Educate patients regarding insurance coverage, benefits, and financial obligations • Maintain accurate documentation for reporting and audit purposes • Report trends, issues, and optimization opportunities to Revenue Cycle Management leadership • Ensure compliance with privacy, confidentiality, and healthcare regulations

🎯 Requirements

• High School Diploma or equivalent required • EPIC Certification preferred but not required • Minimum of 1 year of insurance verification experience required • FQHC experience preferred but not required • Understanding of insurance benefits, eligibility verification, medical terminology, and coding • Proficiency in Real Time Eligibility tools and payer portal navigation • Ability to work independently and effectively manage time to meet productivity goals • Strong verbal and written communication skills • High level of accuracy and attention to detail • Ability to multitask and thrive in a fast-paced healthcare environment

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Life and Disability Insurance offerings • Generous PTO and paid company holidays • 401(k) program with employer contribution eligibility • Professional development opportunities