Enterprise Services Engineer

🔥 7 minutes ago

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Tanium

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

Cybersecurity • Enterprise • SaaS

Tanium is a cybersecurity company that specializes in providing real-time endpoint visibility and control for large organizations. By delivering insights on security, performance, and inventory across IT assets, Tanium helps businesses manage their infrastructure efficiently and protect against cyber threats.

📋 Description

• Work closely with our customers to; • Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates • Identify opportunities for our customers to get greater value from the Tanium platform • Consistently and cogently address our customers’ needs through astute verbal and written communication skills • Conduct daily health-checks on assigned accounts & Work with Technical Support Engineers on strategic customer activities • Contribute to and track activity, after action, root cause and daily status reports • Document best practices and Play Book entries • Work closely with CSMs on improving Tanium operational status within key accounts • Provide technical direction to customer IT support staff

🎯 Requirements

• BA/BS or equivalent experience required • 5+ years of experience in IT/Consulting • 5+ years of experience in Systems Administration/Engineering • Hands-on Tanium experience will be a major plus • Ability to speak German, Spanish or French will be a major plus • Strong troubleshooting skills • Ability to articulate and communicate • Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following: • Endpoint Security • Endpoint Support/Troubleshooting • Incident response • Systems Management • Systems Administration • Software Engineering • Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.) • Demonstrated critical thinking skills • Ability to break a problem down into manageable, ordered piece parts • Ability to convey problem statement and plan of attack to others

🏖️ Benefits

• Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.