Enterprise Services Engineer

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Tanium

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Tanium is a cybersecurity company that specializes in providing real-time endpoint visibility and control for large organizations. By delivering insights on security, performance, and inventory across IT assets, Tanium helps businesses manage their infrastructure efficiently and protect against cyber threats.

📋 Description

• Serve Tanium customers as a hands-on-keyboard expert in remote and on-site engagements • Operate, administer, and maintain the Tanium Platform and its modules to achieve customer-specific Operations, Risk, Compliance, Asset, and Security outcomes • Solve complex technical issues independently or with teammates • Identify opportunities for customers to gain greater value from the Tanium platform • Conduct daily health-checks on assigned accounts • Work with Technical Support Engineers on strategic customer activities • Contribute to and track activity, after-action, root-cause, and daily status reports • Document best practices and Play Book entries • Collaborate with Customer Success Managers to improve Tanium operational status within key accounts • Provide technical direction to customer IT support staff

🎯 Requirements

• Minimum Secret security clearance required; Top Secret or DV preferred • BA/BS or equivalent experience required • 5+ years of experience in IT/Consulting • 5+ years of experience in Systems Administration/Engineering • Experience working with public sector customers • Ability to speak German and English • Strong troubleshooting skills • Ability to articulate and communicate • Broad knowledge across several technical domains, with deep knowledge in one or more of endpoint security, endpoint support/troubleshooting, incident response, systems management, systems administration, software engineering, or utility scripting • Demonstrated critical thinking skills • Ability to break problems into manageable, ordered component parts • Ability to convey problem statements and plans of attack to others • Hands-on Tanium experience is a major plus

🏖️ Benefits

• 5 days of volunteer time off (VTO) • Equal Opportunity and Affirmative Action employer • Reasonable accommodation during the application and hiring process