Tarantula Global
51 - 200 employees
Founded 1997
💼 Consulting
📦 Logistics
🏗️ Construction
Consulting • Logistics • Construction
Tarantula Global is a leading provider of telecom site management software that enhances the productivity and profitability of telecom towers. Operating in over 30 countries, the company supports more than 450,000 mobile towers, managing assets valued at US $50 billion. Their comprehensive software suite enables telecom companies to streamline operations, manage site lifecycle from leasing to billing, and optimize revenue through effective asset management and automation processes.
Head of Maintenance – Support
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Tarantula Global
51 - 200 employees
Founded 1997
💼 Consulting
📦 Logistics
🏗️ Construction
Consulting • Logistics • Construction
Tarantula Global is a leading provider of telecom site management software that enhances the productivity and profitability of telecom towers. Operating in over 30 countries, the company supports more than 450,000 mobile towers, managing assets valued at US $50 billion. Their comprehensive software suite enables telecom companies to streamline operations, manage site lifecycle from leasing to billing, and optimize revenue through effective asset management and automation processes.
📋 Description
• Lead and develop the global O&M team of approximately 20 professionals • Ensure support and maintenance services meet SLA and customer satisfaction targets • Act as the senior escalation point for customer issues and coordinate resolution across teams • Build trusted relationships with customer stakeholders and lead governance discussions • Own maintenance contract renewals, commercial negotiations, and customer retention initiatives • Manage budgeting, forecasting, profitability, and resource utilization for the O&M business • Drive operational excellence through automation, AI-enabled initiatives, and continuous improvement • Monitor service performance, risks, and business metrics while providing leadership reporting
🎯 Requirements
• 8+ years of experience in IT Services, Product Support, Application Maintenance, Software Delivery, or related fields • Proven experience leading enterprise customer support and mission-critical service operations • Strong background in customer success, service delivery, and operational governance • Experience managing contract renewals, commercial negotiations, and customer relationships • Demonstrated P&L ownership including budgeting, forecasting, revenue management, and cost optimization • Experience leading globally distributed teams • Telecom industry experience preferred • Leadership and people management • Customer relationship management • Service delivery and SLA management • Escalation and incident management • Commercial and financial acumen • Contract negotiation and renewals • P&L management • AI and automation strategy • Risk management and decision-making • Excellent communication skills
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